steve | 2016-08-05 17:04:37 UTC | #1
We need to pull data for all users in the API calls. So I think we need to use Client Credentials. What permissions do we need to have setup in order to be able to get data for all users on the items below.
- Call Data – duration, hold time, etc, users talked to, ANI, cust account entered if any, recording id, language
- Chat Data – same as above
- Metrics by user, conversation type
- Recordings
- Users – languages supported,
tim.smith | 2016-08-05 17:12:46 UTC | #2
If you can list the specific resources you have questions about, I can check on the permissions. Otherwise, there is general information about permissons on the resource center: About roles and permissions.
system | 2017-08-28 19:26:05 UTC | #3
This post was migrated from the old Developer Forum.
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