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What success have you had with the new Genesys Copilot?

  • 1.  What success have you had with the new Genesys Copilot?

    Posted 9 hours ago

    Genesys recently released the new copilot for admins and supervisors. What has been most helpful and what promps are you using others might get value from?


    #SuccessStories

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    Marian Mathews
    CSM
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  • 2.  RE: What success have you had with the new Genesys Copilot?

    Posted 6 hours ago

    Hi @Marian Mathews, how are you?

    For me, the biggest gain is in the speed of diagnosis and the automation of repetitive tasks that previously required opening multiple tabs or manually cross-referencing data.



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    Juliano Fernandes Mendes Pimentel De Paiva
    Genesys Analyst
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