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  • 1.  What success have you had with the new Genesys Copilot?

    Posted 13 days ago

    Genesys recently released the new copilot for admins and supervisors. What has been most helpful and what promps are you using others might get value from?


    #SuccessStories

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    Marian Mathews
    CSM
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  • 2.  RE: What success have you had with the new Genesys Copilot?

    Posted 13 days ago

    Hi @Marian Mathews, how are you?

    For me, the biggest gain is in the speed of diagnosis and the automation of repetitive tasks that previously required opening multiple tabs or manually cross-referencing data.



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    Juliano Fernandes Mendes Pimentel De Paiva
    Genesys Analyst
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  • 3.  RE: What success have you had with the new Genesys Copilot?

    Posted 3 days ago

    This is great @Juliano Fernandes De Paiva! Can't wait to hear from others on how they are using it to improve day to day operational needs. 

    #Copilot #AI #CXAnalytics



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    Marian Mathews
    CSM
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    Original Message


  • 4.  RE: What success have you had with the new Genesys Copilot?

    Posted 2 days ago

    Like many Genesys releases, it will be better.  I do like the searching of resource information - much better than Microsoft Copilot, which can't even spell Genesys correctly and most of the time pulls in Engage information. While the number of agents is currently limited, the library will grow quickly.  The kicker will be the new supervisor features to look at analytics across many metrics and timeframes.  That, combined with anomaly detection and suggestions to mitigate them, will create a truly handy companion for admins and supervisors alike.  Be sure to provide suggestions on the ideas site for new agent builds.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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