Like many Genesys releases, it will be better. I do like the searching of resource information - much better than Microsoft Copilot, which can't even spell Genesys correctly and most of the time pulls in Engage information. While the number of agents is currently limited, the library will grow quickly. The kicker will be the new supervisor features to look at analytics across many metrics and timeframes. That, combined with anomaly detection and suggestions to mitigate them, will create a truly handy companion for admins and supervisors alike. Be sure to provide suggestions on the ideas site for new agent builds.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------