Genesys Cloud CX - Beta HQ

Does anyone have a working example of a Genesys Trunk and WhatsApp beta BYOC connection? We are trying to send calls from WhatsApp to Genesys but not seeing any invite coming into Genesys. 

Jake,

It works perfectly, 

Can You explain Your problem?

We got the detailed explanation from the Product Manager (Atul Nulkar).

If You have any questions You can contact me directly

Does anyone have a working example of a Genesys Trunk and WhatsApp beta BYOC connection? We are trying to send calls from WhatsApp to Genesys but not seeing any invite coming into Genesys. 

We created the external trunk in Genesys for WhatsApp and are attempting to send calls from WhatsApp to Genesys but do not see the invite get to Genesys. Unfortunately, I have no access to the WhatsApp configuration so I'm basically troubleshooting blind. What are the key settings on the WhatsApp side? I have never seen the WhatsApp configuration, I know we need to have the FQDN for the trunk in Genesys, but unsure what else needs to be set on the WhatsApp side. 

Jake,

It works perfectly, 

Can You explain Your problem?

We got the detailed explanation from the Product Manager (Atul Nulkar).

If You have any questions You can contact me directly

Does anyone have a working example of a Genesys Trunk and WhatsApp beta BYOC connection? We are trying to send calls from WhatsApp to Genesys but not seeing any invite coming into Genesys. 

Does anyone have a working example of a Genesys Trunk and WhatsApp beta BYOC connection? We are trying to send calls from WhatsApp to Genesys but not seeing any invite coming into Genesys. 

Hey Jake,

Just wondering if you had any luck with this? It looks like the feature is generally available now but I'm also struggling to find much useful documentation.

Have had a go myself but running into two issues:

• Response from Meta api advising app doesnt have required permissions to make/receive calls
• Invalid TLS certificate, docs on meta's page (using genesys cloud as an example, funnily enough) show an invalid response which pretty much exactly matches what I get when testing with openssl.

Very excited to get this up and running for us. 

Does anyone have a working example of a Genesys Trunk and WhatsApp beta BYOC connection? We are trying to send calls from WhatsApp to Genesys but not seeing any invite coming into Genesys.