Hi,
First of all, You must create the "Platform Integration" and test that You can get/send WA messages.
After this You must configure it to use it for "BYOC Whatsapp Business Calling" using API call.
Anyway, I will recommend that you contact the Product Manager, who must give you access to this feature
P.S.
Did you participate in the Beta?
https://genesyscloud.ideas.aha.io/ideas/CEWMM-I-284
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Yvgeni Liberman
Solutions Architect
Mobile +972 52-6344414
Voice +972 3-9281514
e-mail
yvgeni_new@itnavpro.com------------------------------
Original Message:
Sent: 12-25-2025 01:57
From: Jake Hilber
Subject: WhatsApp BYOC
We created the external trunk in Genesys for WhatsApp and are attempting to send calls from WhatsApp to Genesys but do not see the invite get to Genesys. Unfortunately, I have no access to the WhatsApp configuration so I'm basically troubleshooting blind. What are the key settings on the WhatsApp side? I have never seen the WhatsApp configuration, I know we need to have the FQDN for the trunk in Genesys, but unsure what else needs to be set on the WhatsApp side.
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Jake Hilber
NA
Original Message:
Sent: 12-25-2025 01:46
From: Yvgeni Liberman
Subject: WhatsApp BYOC
Jake,
It works perfectly,
Can You explain Your problem?
We got the detailed explanation from the Product Manager (Atul Nulkar).
If You have any questions You can contact me directly
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Yvgeni Liberman
Solutions Architect
Mobile +972 52-6344414
Voice +972 3-9281514
e-mail yvgeni_new@itnavpro.com
Original Message:
Sent: 12-24-2025 23:14
From: Jake Hilber
Subject: WhatsApp BYOC
Does anyone have a working example of a Genesys Trunk and WhatsApp beta BYOC connection? We are trying to send calls from WhatsApp to Genesys but not seeing any invite coming into Genesys.
#NewFeatures
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Jake Hilber
NA
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