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When does a conversation become no 'Active and Current'?

  • 1.  When does a conversation become no 'Active and Current'?

    Posted 06-05-2025 18:05

    rangerforme | 2017-08-09 19:50:01 UTC | #1

    Just trying to understand how the conversation API gets current and active vs historical?

    Thanks


    tim.smith | 2017-08-09 19:50:59 UTC | #2

    A conversation is no longer active if all segments for all participants have ended.


    rangerforme | 2017-08-10 16:59:08 UTC | #3

    How does that work with email threads?


    tim.smith | 2017-08-10 18:44:07 UTC | #4

    The conversation is no longer active if all of the segments have ended. But if another email comes in as a reply, the conversation will become active again.


    system | 2017-09-10 18:54:36 UTC | #5

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 1662