This is being released tomorrow, based on the 'coming soon' release notes. The toggle to implement is an org-wide on or off setting.
https://help.mypurecloud.com/features-coming-soon/
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Brad Murlin
Zillow, Inc.
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Original Message:
Sent: 08-29-2023 18:29
From: Martin Black
Subject: When will the beta available that will automatically wrap-up interactions left in an ACW state when an agent transitions to 'offline'
I heard there is an active beta available that will automatically wrap-up interactions left in an ACW state when an agent transitions to 'offline'. When will this be available for production users and how do you implement it
#BetaUpdate
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Martin Black
Cerium Networks
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