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When will the beta available that will automatically wrap-up interactions left in an ACW state when an agent transitions to 'offline'

  • 1.  When will the beta available that will automatically wrap-up interactions left in an ACW state when an agent transitions to 'offline'

    Posted 08-29-2023 18:30

    I heard there is  an active beta available that will automatically wrap-up interactions left in an ACW state when an agent transitions to 'offline'. When will this be available for production users and how do you implement it


    #BetaUpdate

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    Martin Black
    Cerium Networks
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  • 2.  RE: When will the beta available that will automatically wrap-up interactions left in an ACW state when an agent transitions to 'offline'

    Top 25 Contributor
    Posted 08-29-2023 19:03

    This is being released tomorrow, based on the 'coming soon' release notes. The toggle to implement is an org-wide on or off setting.

    https://help.mypurecloud.com/features-coming-soon/



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    Brad Murlin
    Zillow, Inc.
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