Jeff | 2021-07-01 04:01:39 UTC | #1
Hi All,
Just wondering if the public API makes the 'Queue Activity > Agent Activity' values of Duration 2 and Duration 3 available per user?
I found in the Users API the Presence Duration and Routing Status duration - which this seems to be populating the first 'Duration' column (if user is On-Queue, it seems to show Routing Status duration as the Duration, and if user is Off-Queue, it seems to show Presence Duration as the Duration).
However I can't seem to find how/where it's calculating 'Duration 2' and 'Duration 3' from?
Cheers, Jeff.
system | 2021-08-01 04:01:40 UTC | #2
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