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Which event/command gets published when websocket is disconnected/closed?

  • 1.  Which event/command gets published when websocket is disconnected/closed?

    Posted 06-05-2025 18:38

    kameysh | 2024-12-06 16:37:09 UTC | #1

    Hi Team,

    I'm trying to figure out which Event/command gets published when a web socket connection in web messaging is disconnected/closed? Also, in which scenario the web socket connection can be ended by the customer in web messaging admin panel configured approach with native UI.


    Laurent_Rustuel | 2024-12-24 15:10:41 UTC | #2

    You could look at "conversation disconnect" https://developer.genesys.cloud/commdigital/digital/webmessaging/websocketapi#conversation-disconnect and "end user clear conversation" https://developer.genesys.cloud/commdigital/digital/webmessaging/websocketapi#end-user-clear-conversation-event both gives samples when they occurs

    Hope this help


    system | 2025-01-23 15:11:09 UTC | #3

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 30741