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Which one should I use v2.users.{id}.conversations.calls.held or calls.confined?

  • 1.  Which one should I use v2.users.{id}.conversations.calls.held or calls.confined?

    Posted 06-05-2025 18:29

    YutoShukuya | 2023-12-08 08:57:52 UTC | #1

    Hi

    Target topic: v2.users.{id}.conversations

    What parameter should I refer to in order to get the status of an outside line being on hold?

    Currently, only calls.held : true / false is used to determine that a call is on hold, but this does not determine that the customer is on hold during the consultation transfer.

    Can an outside line use only calls.confirmed : true / false to determine that the customer is on hold? Or can you please tell me if it is possible to determine pending by referring to both calls.held : true / false and calls.confined : true / false together, or by using completely different parameters?

    system | 2024-01-07 08:58:37 UTC | #2

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 23599



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