Ben_Carroll | 2018-01-23 14:40:32 UTC | #1
<img src="//inin-prod-use1-developerforum.s3.amazonaws.com/original/1X/2a0d1364bf339430a25213d5135c5e6ff42200de.png" width="690" height="164">
<img src="//inin-prod-use1-developerforum.s3.amazonaws.com/original/1X/a295301f7f949bfd912b763d9f70b92952c1d7d2.png" width="690" height="219">
<img src="//inin-prod-use1-developerforum.s3.amazonaws.com/original/1X/bf85267630fd75f8135cfce8c8ea5acda9e30a9c.png" width="690" height="199"> <br/> How does a conversation get started on one day, never reach an agent, get "scheduled" as something, then pop back up 2 days later to an agent? This is skewing our call statistics by day.
tim.smith | 2018-01-24 17:11:45 UTC | #2
It appears this question is a about standard PureCloud functionality. Please post on the PureCloud Community Forum or open a ticket with PureCloud Support for product issues.
system | 2018-02-24 17:20:54 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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