DeeQ | 2024-07-16 21:44:05 UTC | #1
For Routing Skills, there is both a PATCH and a PUT for bulk action. The PUT is very helpful if you just need to reskill an agent quickly. You don't have to remove/add skills. you can just PUT with a body preset for a specific thing and away you go. (/api/v2/users/{userId}/routingskills/bulk)
Why isn't there the same thing for Routing Languages? I see a PATCH to add languages in bulk and the POST/DELETE for single languages, but no PUT. (/api/v2/users/{userId}/routinglanguages/bulk)
I'm asking here first to see if maybe there was a good reason for PUT not being created before submitting to the Idea Lab.
jacobshaw | 2024-07-23 14:25:56 UTC | #2
Hi @DeeQ You can request this feature in the Ideas Portal
DeeQ | 2024-07-23 14:54:59 UTC | #3
Already did sir. :slight_smile:
https://genesyscloud.ideas.aha.io/ideas/OPAPISDK-I-119
system | 2024-08-22 14:55:37 UTC | #4
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