Legacy Dev Forum Posts

reijmer | 2024-03-27 03:08:56 UTC | #1

Hi there,

I am struggling to understand how I can create a workflow with the API to reply to an incoming email.

I have a websocket connection open to my queue, where I get notifications on new emails.

then I:

1. get the conversation using: getconversationsemail
2. use postconversationparticipantreplace to set the acd participant to my user with a transfer request like {userid = user.id, transfer_type = "Attended"}
3. use patchconversationsemail_participant with request {state = "CONNECTED" } to connect the participant to the conversation

and then finally i use postconversationsemail_messages to send my reply, but this is where it fails

with the error message "User is not an active communication on the conversation."

What am I missing?

thanks!

system | 2024-04-26 03:09:50 UTC | #2

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This post was migrated from the old Developer Forum.

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