Message Image

Skip to main content (Press Enter).

Skip auxiliary navigation (Press Enter).

Skip main navigation (Press Enter).

Genesys Cloud - Beta HQ

View Only

Discussion Thread View

Back to discussions

Expand all | Collapse all

Workspace Tabs

Anik Dey17 days ago

Hi Genesys Community members, We are looking to introduce workspace tabs in Dec 2023, which will ...

Annabelle Goymer17 days ago

HI Is this different to the roadmap feature around tabbed interactions - as thought from the roadmap ...

Anik Dey17 days ago

Hi Annabelle, This is the same feature that you linked. We are now accepting Beta customers to provide ...

Sumant Barik16 days ago

Hi Anik, This looks good. ------------------------------ Sumant ------------------------------ ...

Cherri Lindquist15 days ago

This is awesome Anik! I just filled out the beta form. What a gamechanger! ------------------------------ ...

Jeff Hoogkamer12 days ago

Looking forward to this option coming soon! I noticed the interaction/conversation ID becomes the 'name/title' ...

Anik Dey12 days ago

Thanks for the idea, right now we are only showing the interaction ID on hover, but that could be enhanced ...

Melanie Williams12 days ago

Awesome! Glad to see this enhancement. Will this feature eventually be added to other modules such as ...

Anton Vroon12 days ago

Looks good Can you open an interaction in a new tab without navigating to it instantly? So you could ...

Anik Dey12 days ago

You won't have to keep switching back to search. You can load 4 interactions in 4 different tabs, and ...

Cherri Lindquist12 days ago

I am anxiously awaiting acceptance into this beta! One useful feature that we also really need when ...

Anton Vroon12 days ago

Awesome Thanks Anik ------------------------------ Anton Vroon ------------------------------ ------------------------------------------- ...

Caleb Smith12 days ago

Hi Anik, Super excited for this one! A much-appreciated improvement. ------------------------------ ...

Anton Vroon11 days ago

Hi Anik Minor gripe about the enrollment form, It is hurting my soul as a New Zealander to tick ...

Anik Dey11 days ago

Sorry about that, the form is now updated. ------------------------------ Anik Dey Genesys - Employees ...

Martin Bunting10 days ago

I have applied for the WorkSpace Beta but I have not heard anything back. Has this been rolled out ...

Anik Dey10 days ago

We will activate the Beta for those who have signed up on Nov 29th. ------------------------------ ...

Anik Dey3 days ago

The Beta for Workspace Tabs is now enabled for everyone who signed up with the link. Thank you. ------------------------------ ...

Cherri Lindquist3 days ago

I have already used it a few times this morning. So far so good! My team is loving it! One question/suggestion- ...

Caleb Smith3 days ago

We've noticed that the option to copy the interaction URL has been replaced with the option to copy ...

Cherri Lindquist3 days ago

I agree we use copy the URL way more often. The only time we use the actual ID is when we are disconnecting ...

Anik Dey3 days ago

Hi Cherri, thanks for the feedback. Let us know if you face other problems as you try this Beta. ...

Anik Dey3 days ago

Hi Caleb, Thanks for the feedback. We are conducting the Beta to hear this sort of feedback from ...

James Dunn2 days ago

My initial feedback is that I'm a little disappointed. It's good that it opens tabs, but, the biggest ...

Anik Dey2 days ago

Hi James, Great feedback. To recap: You want to open new tabs in the background The original ...

James Dunn2 days ago

Hi Anik, Yes, that's correct. Those would be very helpful for our workflow. We also had a user ...

Anton Vroon3 days ago

Beta is looking good. Is there a way, or planned way to open multiple interactions without being ...