alialjohani | 2018-10-31 08:04:46 UTC | #1
Dears,
What API can return me all status explained in this page Wrap-up codes assigned by outbound dialing?
This API /api/v2/outbound/contactlists/{contactListId}/contacts/{contactId} should returned the status explained in Wrap-up codes assigned by outbound dialing, but unfortunately, it does not. Please, what API should I use?
All what I need is that when an agent makes outbound call, I need API to consume that will return me the call status (Busy/Answer/Out-Of-Service/etc).
Note: any feature for outbound call (such as: callback/outbound campaign/ regular outbound call) is acceptable as long as I can know the status.
Best Regards, Ali
tim.smith | 2018-10-31 15:33:55 UTC | #2
This looks a repost of your other active topic about the same thing: https://developer.mypurecloud.com/forum/t/call-results-status-answered-busy-out-of-service-etc/3696.
system | 2018-12-01 15:33:58 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 3865