ykale | 2018-07-12 13:25:17 UTC | #1
Hello,
To validate data of our product, We are trying to get the wrapup code counts for particular duration, media type, queues of PureCloud using API via POSTMAN , so far tried to 2 queries as attached but it not coming close.
Can you please help to get the query right to get accurate wrapup code counts.
Here are the details,
API URL : https://api.mypurecloud.com/api/v2/analytics/conversations/aggregates/query Method : Post
tim.smith | 2018-07-12 13:16:45 UTC | #2
get the wrapup code counts for particular duration, media type, queues
If you use filters for media type or queues, it will restrict the results to ones with those values. If you simply add queueId, wrapUpCode, and mediaType to the groupBy setting, it will break the results down in to wrap up code per media type per queue for all data.
What do you mean by duration? Do you mean the query's interval? Or are you looking for a duration on the conversation?
system | 2018-08-12 13:16:49 UTC | #3
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