sajidali | 2022-09-23 12:49:46 UTC | #1
Is it possible to use the notification api to get notified when an agent goes into a Wrap-up code? Or can you direct me to another API where it's possible?
tim.smith | 2022-09-23 14:01:12 UTC | #2
sajidali, post:1, topic:16412
when an agent goes into a Wrap-up code?
I'm not quite sure what you mean by this, but you can monitor conversations for wrap up codes or you can monitor users for presence. Genesys Cloud doesn't have a separate presence for wrap up code though. Visit https://developer.genesys.cloud/notificationsalerts/notifications/available-topics to see the list of notification topics. You may be interested in topics such as v2.users.{id}.conversations or v2.users.{id}.activity.
sajidali | 2022-09-23 14:10:38 UTC | #3
Hi and thanks for the swift reply.
What we found out is that we never get a wrap-up code when using the topic v2.users.{id}.activity, so I'll have a look at the conversations topic instead.
John_Carnell | 2022-09-26 12:47:16 UTC | #4
This post was migrated from the old Developer Forum.
ref: 16412