Dileepkaranki | 2024-08-13 15:36:30 UTC | #1
How to get wrapup History of a conversation. Any endpoint to get this information?
Eos_Rios | 2024-08-13 15:59:45 UTC | #2
The conversation detail endpoints have everything about a conversation, including the wrap up. There are almost no APIs to get just specific chunks of a conversation, there are no wrap up only APIs.
The available APIs and what they provide is not a secret. They're documented here and what's there is everything publicly available.
Wrap up is just a segment, so every participant that had any wrapup in the conversation will have wrap up segments with a start, end, and wrap up code.
Dileepkaranki | 2024-08-13 16:01:58 UTC | #3
Hi @Eos_Rios the conversation details is showing the latest wrapup and i am unable to see wrapup History.
Eos_Rios | 2024-08-13 16:06:07 UTC | #4
What are you referring to as wrap up history?
Jerome.Saint-Marc | 2024-08-13 16:05:30 UTC | #5
Hello,
If you mean updating the wrapup several times for the same conversation (and participant) and having an history of these updates, such capability does not exist.
Regards,
Dileepkaranki | 2024-08-13 16:06:20 UTC | #6
I was referring to updating the wrapup several times for the same conversation (and participant) and having an history of these updates
Jerome.Saint-Marc | 2024-08-13 16:07:15 UTC | #7
Hello,
There is not such capability.
Regards,
Dileepkaranki | 2024-08-13 16:08:31 UTC | #8
Okay understood but why I was asking this is because of https://developer.genesys.cloud/forum/t/wrapup-performance-views-data-discrepancies-for-handle/27423/9?u=dileepkaranki
Jerome.Saint-Marc | 2024-08-13 16:13:00 UTC | #9
Okay but that capability of getting history of wraupup updates for a single conversation does not exist. You can request a new feature at https://genesyscloud.ideas.aha.io/ and describe your use case so people can vote for it.
Regards,
system | 2024-09-13 16:12:53 UTC | #10
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