Jason_Mathison | 2022-09-30 13:48:58 UTC | #1
One of the most common uses for Genesys Cloud Data Actions is to collect the Estimated Wait Time for a queue in order to make routing decisions. In May of this year Estimated Wait Time functions were added to Architect expressions. Specifically FindQueueEstimatedWaitTime will let you check EWT status of a queue for one/several/all media types.
Moving your EWT lookup to a native architect method will likely speed up your IVR and will help avoid being rate limited by Data Actions or Public API.
--Jason
system | 2022-10-31 13:50:47 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
Jason_Mathison | 2022-11-03 20:53:23 UTC | #4
This post was migrated from the old Developer Forum.
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