Welcome to 2025, where customers know no bounds — where visionary brand strategies seamlessly blend with real-world journeys, and every interaction is meticulously crafted to captivate and delight. Now, imagine if you could truly measure and act on every part of their experience maintaining the equilibrium between innovation and ease of use.
At CX Summit 2025, CX, digital, and marketing leaders will unite to delve into this rapidly approaching future, unveiling fresh insights and a comprehensive set of measurement and enhancement tools that promise to optimize the entire customer relationship. Come learn how strategies combined with current and emerging technology can forge groundbreaking narratives that capture the hearts and minds of your customers with the right balance of precision and empathy — enabling you to create your customers’ Total Experience.
Why Attend?
CX Summit North America is your premier destination to gain actionable strategies, connect with industry leaders, and further your customer experience, B2C marketing, and digital expertise. Powered by Forrester’s renowned research and insights, this event provides everything CX, digital, and marketing professionals need to master customer journeys, foster innovation, and deliver first-class experiences that drive loyalty and growth.
Learn From The Best
Engage directly with Forrester analysts through keynotes, interactive sessions, and hands-on workshops. These sessions are built on the foundation of our trusted research and practical tools, helping you apply proven frameworks and playbooks to your CX, B2C marketing, and digital challenges.