Workforce Engagement Management

A few weeks ago, we released AI Outline, a new way to quickly understand how an interaction unfolded without having to read through the entire transcript. AI Outline breaks the transcript into chapters, giving you an at-a-glance view of the ...

Hello community members In Workforce Management, Activity Codes have always used system-assigned colors with no way to change them. For organisations managing dozens or even hundreds of Activity Codes, this makes it harder for Schedulers to visually ...

Hi Gina, I've already deleted an evaluation and noticed the following: Are excluded from scoring results; Can still appear in search results and reports (but marked as deleted); Must be manually deleted by selecting the evaluation and clicking ...

I have submitted case #0004152910 ------------------------------ Mike Morris Manager - BCD ------------------------------

Excelente provocação, Sanderley! Eu vejo a gravação de tela como uma oportunidade que vai além dos ganhos qualitativo nas interações. Acredito que ela pode se tornar nossa aliada no uso como fonte de inteligência operacional, nos apoiando com a identificação ...

Jacqueline, I'm very happy that this helped you 😍 ------------------------------ Camila Meneghini ------------------------------ ...

Thank you very much Andy for your reply. As Daniela said, we found the same, it looks like only with the default 'on queue' activity code is shown in the Multiple-week view but not with others. In the rest of the views we can see the color change, ...

Paul, This is great. Thank you for sharing. I voted! ------------------------------ Melissa Palmer ------------------------------