Workforce Engagement Management

Hi everyone, As you may or may not know, we're planning to introduce the ability for you to change the color of your Activities within Workforce Management (WFM). As part of that work, we're reviewing how selected activities should appear within the ...

Hi All, This week, the Workforce Management Scheduling team are rolling out two new enhancements to Work Plan configurations. Planning Period Maximum Shift Start Time Variance Under the Work Plan Details --> General Constraints Tab, you can ...

Hi, Great. Very useful feature for Agents/Sups. thanks ------------------------------ Ashiesh Sharma GCX- GCP, ARC, SCR, QM BT plc ------------------------------

We use a third party solution that automates 100% of evaluations with AI calibration and generates even coaching plans based on conversation analysis and evaluations so a few gears above suggested scoring. AI calibration is key for auto-scoring evaluations ...

From all of us at WEM Community, a huge thank you 💙 As we wrap up the year, we just want to shout out a massive THANK YOU to every single one of you for being part of this community – for your support, your ideas, your questions, your answers, ...

Thank you! I knew about the short interactions, but it was those longer ones I wasn't sure about. ------------------------------ Shannon Bowers Client Services Supervisor ------------------------------

Thank you Andy! It's fantastic to see such a valuable new feature released. I was wondering, as part of future enhancements, will unavailability be displayed in the actual schedule for the selected period? We often rely on the daily schedule view as ...

IMPORTANT : For Private Embeddable Framework customers and partners with Embeddable Framework appfoundry solutions In order to allow screen recording via GCBA, you must make these changes to your implementation. This will allow the permission to be ...