Workforce Engagement Management

Coming soon Work Plan Bid Schedule Bid Enhancements Due for release in June are the latest enhancements to our Schedule Bidding features. These are the functional and UI changes you can expect to see in the coming release: Rebranding of Work ...

Hello WEM Community Members! Did you miss our recent webinar all about enhancing your quality management process with AI? Or maybe you want to re-watch the recording or pass it along to a colleague? Whatever the case, you can access the on-demand ...

excellent idea, give me my vote!! ------------------------------ Cesar Padilla INDRA COLOMBIA ------------------------------

Hi Sasha, Adding to what Brahdilleone mentioned, something else worth checking is how your planning and scheduling strategy aligns with Genesys' short-term vs long-term forecast split . Even though the 6-week limitation is expected for schedule ...

We are starting our journey on AI Scoring and see these ideas as very beneficial. Voted for both. ------------------------------ Joseph Sutich ------------------------------

Is this still slated to be released the week of 5/25. With the User Accessibility Improvements now moving to the same week this will be two changes slated for that week. https://community.genesys.com/viewdocument/user-menu-accessibility-improvements?CommunityKey=f4bf88cc-0f42-4b62-a248-018993248afa ...

Schedule Generation with Work Plans & Forecasts. Shifts automatically placed where they should be, lovely. ------------------------------ Brahdilleone Dermody na ------------------------------

Hi @Meaghan Coleman , Glad you are looking forward to the new functionality, and it will be able to help solve a business case for your team 🙂 With Schedule Sets, you'll be able to create a bid for 1-6 weeks' worth of schedule. When rotations ...