Genesys Webinar: External Contacts in Genesys Cloud

Thursday, May 29 at 11:00 AM (U.S./Canada Eastern Time)

Brief Description:

- Introduction to the Event Data Platform (EDP)

- How to use External Contacts and Identity Resolution

- Creating and managing Custom Fields

- Performing bulk imports from external sources via CSV

- Using the REST API to import contact records from CRM systems

- Exporting contact data in bulk

Zoom Registration Link: https://genesys.zoom.us/webinar/register/WN_5mECCQQqTXCBl6QXTKb7nA