Certification and Training

That's a good post for students to read at the beginning of a Contact Center class. ------------------------------ Mario Reina de Califfa Jr. Core Instructor ------------------------------

For preparing for certifications, the content is sufficient; however, additional reading from the Resource Center and product videos can improve the chances of getting a much higher grade and obtaining the certification. #Certification ------------------------------ ...

Hi Camila, I always use Beyond as a base and do the exercises with the suggested scenarios, in addition to simulating other scenarios to practice. ------------------------------ Lilian Masselli - ------------------------------

Hi All! 👋 The Genesys Education team is excited to announce the release of two new courses in our AI learning series: AI Literacy and Genesys Cloud: AI Capabilities . As AI ...

Thanks Ronan ! ------------------------------ Ashiesh Sharma GCX- GCP, ARC, SCR, QM Producer | Conductor | Composer BT plc ------------------------------

Thanks for sharing! ------------------------------ Lilian Masselli - ------------------------------

Welcome to another post in our Ask the Expert series, brought to you by the Genesys Education team! In this edition, we're diving into the upcoming transitio n of Agent and Supervisor Activity Overview into the new ...

Hi, It is my understanding that you would need to take the test again to renew it. If you have earned orchestrator points, it could be free to do. ------------------------------ Stacey Sanchez PACU- Workforce Operations MGR Winston-Salem, NC -- ...

Thanks for sharing! ------------------------------ Vasylyna Gumel Senior CX Advisory Consultant ------------------------------

I'm primarily focused on digital in my day-to-day activities and it seemed to me like most of the questions had to do with voice flows. If you're not familiar with voice flows (inbound voice, outbound voice, bot flows, etc...) I would pay careful attention ...