Certification and Training

Great! ------------------------------ Lucas Santana Pre-Sales Consultant at Solve4ME ------------------------------

Hi, Just a list of things to check if you are renewing your certifications. These are based on the problems I had with my beyond subscription. All issues were resolved promptly, just a shame I did not act on point 1. Ensure that you try to register ...

Thanks for that. I completed the Survey listed on AI, and I assume its not valid for Genesys Orchestrators as I have had no impact to my account. The Survey seems to be only valid on the 8 specific topics that they list. ------------------------------ ...

Thank you so much ------------------------------ Lalit Gupta Consultant ------------------------------

Genesys has retired the legacy My Activity page and moved the capabilities into the new Genesys Cloud Home page, as of May 2026. Therefore, Education will be retiring the WEM - Supervisor Activity View and WEM - Agent Activity View courses at the ...

Very good, thanks for sharing this information. ------------------------------ Danilo Reis NA ------------------------------

no entiendo el grupo ------------------------------ RICARDO JESUS TRILLO LARES NA ------------------------------

Education is excited to announce our new Bring Your Own Interactions (BYOI) Essentials course is now available in Genesys Education! This foundational course introduces the core concepts behind BYOI and explains how organizations can bring external ...

Hi @Hukam Singh , The same happened to me a while ago. What I did is send an e-mail to: education@genesys.com and they solve my problem really quickly. Hope it helps you to solve your issue. ------------------------------ Diego Halter --- ...

Hi Ashish, I just checked this, and yes it seems like a temporary issue. In the meantime, see if you're able to access this Learning Plan - Hope this helps! thanks ------------------------------ Ashiesh Sharma GCX- GCP, ARC, SCR, QM Producer ...