Certification and Training

Hi Everyone, Just to confirm, the new link shared by @Rafael Marciano BELISRCIANO works fine. https://beyond.genesys.com/explore/course/webinar-genesys-cloud-cx-agent-copilot-advanced-custom-summaries thanks ------------------------------ ...

Education is excited to announce an update to the Genesys Cloud: WFM – Activity Codes and Work Plans eLearning course. This refresh brings several important Workforce Management enhancements directly into the learning experience so you can stay ...

Hi Robert, In this case, it's within the training itself. When a lab is available, the "Launch VM" option will appear, as shown in the example below. ------------------------------ Elisson Fernandes ------------------------- ...

Complementando a informação corretamente fornecida pelo Elisson, a prova em si continuará sendo em inglês, porém será possível utilizar um tradutor de sua escolha durante o Exame de certificação. ------------------------------ Rafael Marciano BELISRCIANO ...

Thanks for your update. ------------------------------ Saravanan Valayanantham Senior Solution Engineer ------------------------------

It is a wonderful opportunity ------------------------------ Saravanan Valayanantham Senior Solution Engineer ------------------------------

Education is excited to announce that the Genesys Cloud CX: WEM - Schedules for Agents eLearning course has been updated to include the latest enhancement: Team Schedule View, a new feature that allows agents to view their teammates' schedules! ...

Education is excited to announce that the Genesys Cloud: WEM - Agent Activity View eLearning course has been updated to include information on the new Adherence Widget, now located within the Agent Overview screen. With this update, agents can ...

Education is excited to announce an update to the Genesys Cloud: WEM - Time-Off Management eLearning course! This update introduces the Ability to specify override dates in time-off plans, allowing Workforce Management administrators to define ...

I also recommend flagging any question you answered but were unsure of because sometimes the answer to one question can sometimes be found in question of another, basically giving you answer. I have taken and passed two exams so far (Cloud Professional ...