Certification and Training

I'm having an oddity where I cannot complete the 10 minute Intro course which means I cannot complete the Core training. I only noticed as recently looking at Orchestrators. Gone through a few times and made sure I have opened every link and watched the ...

This actually happened to me as well. During the sample questions , the correct answer was 5 , but when I took the actual Outbound exam , I answered 6 , based on what is consistently shown in the training content and videos. Unfortunately, after ...

In addition, if you do not yet long experience with Architect, focusing on architect flows and functions available per type of flows, the exam normally test the knowledge about the solution in complex scenarios. Also, the details are important as UI, ...

Hi Bob, thanks for sharing this - really excited about this release. The shift toward LAM-powered agentic virtual agents feels like a big step forward for CX, especially for end-to-end task resolution without relying on heavily scripted flows. ...

Digital User Tracking Starting today, we're excited to offer free access to our recorded webinar on Digital User Tracking ! The webinar will be available for free through Friday, February 6, 2026 to anyone with an Education account. No ...

Hi Paul, Good call out on the advanced custom summaries. This is certainly one of the new flagship features within our copilot and absolutely necessary to have in our Set Up & Config course. I will make sure this is included in our next iteration ...

Education is excited to announce an update to the Schedules for Agents course. This update reflects the new Unavailable Times feature and helps agents better understand how their availability can influence scheduling outcomes. A new section ...

Education is excited to announce several updates to the WFM - Creating Schedules eLearning course to help keep your learning experience aligned with the latest Workforce Management scheduling enhancements. What's Included in This Update ...

I just went through all the courses listed in the exam study guide, made sure i looked up all the objectives (it gives links for each), and passed the exam with no trouble. ------------------------------ George Ganahl GCCX-AI, GCP, GCD Technical Adoption ...

Hi! I have a certification expiring in July. How long before the expiration date can I/should I recertify. Do I retake the exam? Can I retake the Certification course prior, since there have been new features added? Will I receive a voucher with ...