PureCloud Workforce Management Webinar

When: Sep 27, 2018 from 19:00 to 20:00 (ET)

Associated with Genesys Cloud - Main

Workforce management is one of the most beneficial tools you can deploy to help you effectively manage your contact center operations.

PureCloud WFM helps you forecast and schedule resources based upon your anticipated needs and service objectives. Furthermore real-time adherence helps you ensure that your personnel are where they need to be when they need to be.

During this 90 minute webinar we will quickly review the goals of PureCloud WFM, provide a demo of using WFM, share best practices on effectively using WFM and address questions we commonly receive.

We hope you can make it! If you are unable to attend, this webinar will be recorded so you can review it later on the Genesys Knowledge Network.

PureCloud Workforce Management Webinar
Thursday, September 24 at 11:00 AM EDT
Register for the AM session »

Thursday, September 24 at 7:00 PM EDT
Register for the PM session »

Location

Online Instructions:

Url: http://genesys.zoom.us/webinar/register/WN_RlGGddl_TGukJI5fUmiiYg
Login: Register using the link above.