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Outbound Email Campaigns!

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  • Hey fans! "Once in a Lifetime" you get the opportunity to reach stardom in the Genesys Community, and today we reveal which member has reached that apex of fandom! This person was nominated by @Antwuan Rencher who says: "They are very active in ...

    2 people like this.
  • The Genesys online community voted on the Genesys features they'd like to see covered most on the "Genesys Q&A Show" and this week we granted their wish to demo "Outbound Email Campaigns." Our Pro Services Consultants demo many features on outbound email ...

    1 person likes this.
  • Hey Everyone, Have any questions about Co-browse for Voice? Just reply to this thread! Our very own @Chad Hansen and I will keep and eye on it and get you some answers. Previously on the Q&A Show - Chad and I gave an overview of Co-Browse ...

  • Congrats @Lawrence Drayton Well deserved, you are a rockstar. ------------------------------ Anton Vroon ------------------------------

  • Hi Jeremy, I think you need to be very conscious about what your outcomes, pun intended, are for using them. Flow outcomes will only show the 1 successful Outcome. Your milestones will show the number of attempts, and the paths the customer took. ...

  • Thanks for confirming that! ------------------------------ Mikaylah Smith ------------------------------

  • Hi Herrick, I'm also interested in knowing if/how we can filter by Evaluation results per Eval form? This thread did answer my question about deleting evaluation forms though, it'd be great if the content in the resource centre could be updated te ...

  • Hello, There seems to be limited role settings on Facebook so there's no good way to not also get them in the Messenger app that I've found. ------------------------------ Jan Heinonen Contact Center Specialist GlobalConnect AB ------------------ ...

  • That just sounds like a bug to me. Obviously outside of normal testing but customers re always finding those corner cases. Report to support and let us know. ------------------------------ Robert Wakefield-Carl ttec Digital Sr. Director - Innovation ...

  • Hi all, Quick update to inform you that we are hoping to launch the beta program around the end of April/early May. We will share a form to sign up for the beta once we get closer. Please stay tuned for more updates. ------------------------------ ...

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