Genesys Cloud - Main

Hello fans of the Genesys Community and it's fabulous members! This month we have an amazing Rockstar that's been posting with us since early 2025. In that time, they have shown incredible Genesys insights, shared helpful (and friendly) answers, and ...

The most important question in an AI project is not always, "Can we build it?" It is: How will we know it delivered value? Launching AI is an important first step. But the next step is proving that it actually improved the customer experience ...

Wow! Do we have an amazing Genesys Cloud Q&A Show for you. We sit down with @George Ganahl , a Genesys Cloud veteran and guru, who walks us through how AI touches every step of the customer journey from Genesys Predictive Engagement, to CoPilot, to Speech ...

When we discuss AI in customer experience, much of the attention goes to automating customer interactions. But there is another important question: How can AI make life easier for the agents handling those interactions? Genesys Cloud Agent Copilot ...

Congrats @Stephan Taljaard ! ------------------------------ Natasha Schwertley Engagement Lead, CX Advisory ------------------------------

Hello Lidia, While I haven't implemented this, I believe the connector enables authentication and fraud scoring information from Pindrop to be surfaced directly within the agent experience, allowing agents to make informed decisions during customer ...