Genesys Cloud - Main

Hey Everyone! Two weeks ago, we asked all of you to submit your fan favorite Genesys Cloud Feature of 2025 . We had some really great responses, thank you!!! There were four (4) features that kept coming up. So now it's time to select which feature ...

Hi Community, Do you know if a thrid-party simmetric key mechanisms are supported in Genesys Cloud instead AWS KMS to encrypt the data within payload? If so, I will appreciate you if share and example on how to get this. regards, #ArchitectandDesign ...

Hi Mike, This help page shows the different dialing modes (Preview, Progressive, Predictive, Power, etc.) available in Genesys Outbound - useful for users coming from other dialers to understand how calling behavior works in Genesys. https://help.mypurecloud.com/articles/dialing-modes/ ...

voted ------------------------------ Bob Totten Implementation Engineer ------------------------------

Since January 28th, users have been consistently encountering an Error 429 (Too Many Requests). The logs indicate that the system is hitting the ui.token.rate.per.minute threshold within the micro.frontend namespace: status: 429, contextId: 8fb181f6-d845-4c6a-9e4d-517da64a8598, ...

I unfortunately am unable to assist in troubleshooting this issue from my position. Based on the information that I've seen, @James Dunn has great break down in this thread that I wanted to highlight. Typically we have reports NOT_RESPONDING, these ...