Genesys Cloud - Main

On this episode of the Genesys Cloud Q&A Show, two Genesys experts, George Ganahl and Patrick Johnson, share demos surrounding the new Agentic Virtual Agent that just went GA this month, and also how to restrict Genesys Cloud UI when using CX Cloud. These ...

Hi Cameron, have you heard anything in respect to the above issue and our case? We seem to be facing radio silence from Genesys, despite 12 days rolling on and our business still paying an added licence charge for something that is fundamentally broken. ...

Hi Nicole, I worked on and delivered two implementations with one of our Early Childhood therapy businesses last year. These included; Adding a digital channel to their Website that allows parents to discuss services and initiate an appointment ...

Hi, You could try the following options to control how it's pronounced and see if it works. "Press 6 for Main Roads W. A." → adding periods often forces the engine to read each letter individually "Press 6 for Main Roads W A" → ...

Hi Rajaram This topic goes a bit beyond my direct hands-on experience, especially around IWD and government-specific deployments, but I can share a few general points that may help. From what I understand, Genesys Cloud CX does not provide a ...

Hi Mahmoud I haven't personally faced this exact scenario, but I've seen similar behaviors when the call path for outbound campaigns is different from the inbound routing. If inbound calls work correctly with RTP Events (RFC2833) but outbound ...