Genesys Cloud - Main

In this episode of the Genesys Cloud Q&A Show, we sit down with Anthony Romero and Sanoj George and they demo Apple Messages for Business. They'll be walking through the various features of Apple Messages and how it fits into the bigger picture of the ...

Good morning! Just to complement Stephan's response: the calculation interval is 30 minutes, while the field itself is updated in real time, on an interaction-by-interaction basis. For example: The first interaction ...

Has anyone else experienced a sudden increase in SIT uncallable returns when dialing out with toll free numbers as their caller ID? Starting around the 15th or 16th of this month? If so, was it a carrier issue and what did you do to fix it? #Outbound ...

Hi everyone, I'd like to seek clarification on a callback count reconciliation scenario we're seeing in Genesys Cloud. Context We are reconciling Agent Performance (Handled – Callback) against Agent Interactions (Callback) using the same logic ...

Hi everyone, I was experiencing the same issue, but after the update, I haven't been able to reproduce the problem anymore. ------------------------------ Elisson Fernandes ------------------------------

A fix has now been successfully implemented in the latest update To ensure the resolution takes full effect you need to enable the voicemail:groupMailbox:view permission in your environment. Once this permission is activated, the functionality ...