The WEM Advisory Webinar Series is a three-part executive program designed for WFM leaders, quality leaders, and CX transformation stakeholders navigating the shift to AI-powered workforce orchestration.
In this third session, we focus on Supervisor AI, the WEM AI functionalities for supervisors, and how organizations evolve from retrospective reporting to real-time, AI-driven experience orchestration.
Today’s organizations face increasing pressure to:
• Understand customer and employee signals at scale
• Detect sentiment, empathy, and intent in every interaction
• Move from insights to action in real time
• Connect CX insights directly to operational decisions
Traditional analytics approaches, limited to dashboards and post-interaction analysis, can no longer keep pace with the speed, volume, and complexity of modern customer conversations.
What You’ll Learn:
• How AI unlocks insights from 100% of interactions across channels
• How to automatically detect sentiment, empathy, and emerging topics
• How to turn conversational insights into real-time actions and coaching
• How to connect CX signals to workforce, quality, and business outcomes
Time: Jun 24, 2026 03:30 PM Amsterdam, Berlin, Rome, Stockholm, Vienna
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