WEBINAR - Genesys Cloud CX: Introduction to Bot Flows

On this webinar, you will learn about:

Introduction to Bot Flows

· Purposes of Bot Flows

· Difference between a Bot and a Digital Bot flow

How Bot flows work.

· Understating Intents

· How to set up utterances

· What are slots?

Using Bot Flows in a Web Messaging Conversation

· Demo of a live use case of a bot flow.

Target Audience:

Ideal for Contact Center Administrators

Prerequisites: A basic knowledge of Genesys Cloud CX is recommended