Content:
On this webinar, you will learn about:
-Introduction to Bot Flows
-Purposes of Bot Flows
-Difference between a Bot and a Digital Bot flows
-How Bot flows work.
-Understating Intents
-How to set up utterances
-What are slots?
-Using Bot Flows in a Web Messaging Conversation
-Demo of a live use case of a bot flow.
Date: 17. August 2023
Duration: 1 hour
Delivery Type: Presentation with instructor demonstrations
Target Audience:
Ideal for Contact Center Administrators
Prerequisites: A basic knowledge of Genesys Cloud CX is recommended.
Zoom registration links for 17. August 2023
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Time
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Registration link
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11:00 AM in Eastern Time (US and Canada)
4:00 PM in the United Kingdom
5:00 PM in Amsterdam, Berlin, Rome
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Session link
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Notes: When registering, you can easily switch the time zone to get your local start time.
After registering, you will receive a confirmation email containing information about joining the webinar.
#ConversationalAI(Bots,AgentAssist,etc.)#Unsure/Other