Genesys Cloud Knowledge Workbench and Knowledge Portal

Join us for an insightful 1-hour webinar where we will explain Genesys Cloud Knowledge Workbench and Knowledge Portal.

We will cover the following topics:

• Explain the knowledge Workbench
• Configure the Knowledge Bases and Articles
• Manage your knowledge portal configuration details
• Customize your knowledge portal layout.
• Use cases FAQ bots and Agent Copilot

Target Audience:

This webinar is ideal for Contact Center Administrators responsible for managing and optimizing the Genesys Cloud platform.

 Prerequisites:

Attendees should have a basic understanding of the Genesys Cloud platform and its capabilities.

Start Times:

11:00 AM in Eastern Time (US and Canada)

4:00 PM in the United Kingdom

5:00 PM in Amsterdam, Berlin, Rome