Genesys Beyond Webinar: Cloud CX Report generation made easy using Dynamic Views

This webinar will primarily cover the Historical Reporting of Agents & Queues using Dynamic Views.

Content

The Webinar provides information about:

• Real-Time and Historical Reporting of Agents & Queues using Dynamic Views
• Report Customization and Scheduling
• Report Generation made easy via export and email distribution
• Things to remember when working with reports and what’s next!

Date: 19th January 2023

Duration: 1 hour

Delivery Type: Presentation with instructor demonstrations.

Target Audience: The webinar is intended for anyone interested in Cloud CX Reporting.

• Managers and Team Leaders
• Business Analyst

Prerequisites: Basic Genesys Cloud CX knowledge would be beneficial.

Zoom registration links for 19th January 2023

Notes: When registering, you can easily switch the time zone to get your local start time.

After registering, you will receive a confirmation email containing information about joining the webinar.