Genesys Cloud Overview: Empowering Modern Contact Centers

Discover how Genesys Cloud simplifies and unifies customer and employee experiences through an all-in-one contact center platform.
This session introduces key features to help new users understand how Genesys Cloud supports communication, collaboration, and service excellence.

What you’ll learn:

• Introduction to Genesys Cloud
• Platform and Architecture Essentials
• User Management and Security
• Core Contact Center Capabilities
• Orchestrating the Customer Journey

 This webinar is ideal for Genesys Cloud beginners.

For Service Managers, Contact Center Supervisors, Business Analysts, and anyone new to Genesys Cloud who wants a foundational understanding.