Genesys Casual

We're excited to recognize April's newest headliner and Rockstar of the Month... @Phaneendra Avatapalli ! Phaneendra stands out as a top contributor in the Genesys Main Community, consistently going above and beyond to support others. ...

Happy April, my favorite community! Since we had a tech-focused QOTM last month, we thought we'd have a little fun with this month's question, while still highlighting what you do everyday. So here goes: If your contact center had a theme song, ...

My Favorite Community Peeps! I was reminiscing on how amazing you all are and that got me to thinking: What's a change you've made or action you've taken to improve CX or EX in the past year that you're most proud of - and why? What makes it stand ...

Thank you @Gerard Joseph Icasiano ------------------------------ Phaneendra Technical Solutions Consultant ------------------------------

I would put on "It´s My Life" by Bon Jovi; I'm sure many end users would relate, especially if they've spent hours on a call to a service center, with the only difference being that with Genesys they won't have to wait. ------------------------------ ...

This is fantastic, @Ashiesh Sharma . ------------------------------ Ginger Conlon Director of Customer Stories ------------------------------

I have 6 kids. Whether I'm working or not working, every day is all about survival. ------------------------------ Seean Weaver MAPFRE USA - Telecom Analyst ------------------------------

Hi Pranay, A few options you could look at for retrieving / collecting interaction transcripts are: Native Genesys options Genesys native voice transcripts for voice interactions. Genesys digital transcripts for messaging/digital channels. ...

It'll be a tough watch for the US fans...on second thought, maybe I won't tune in this year...😅😅 ------------------------------ Evan Feick Sr Technical Account Manager ------------------------------ ...

Yayayayayayy! I'm so happy to be one of you guys!!! It's such a magical book (literally) absolutely beautiful. ------------------------------ Nicole Milliken Senior Online Community Video Specialist ------------------------------

I'd go with Dark Mode in Architect, no doubt. I spend a lot of time building and debugging flows, so this has a direct impact on my daily work, less eye strain and more comfort to stay focused on logic and adjustments. ------------------------------ ...

Hi folks! You correctly spotted that we removed sold out items from the Advocacy Rewards Store in preparation for our upcoming restock. 😅 We're in the process of restocking some of your old favourites as well as adding new Orchestrators items. This ...

After the last couple of seasons, it's been a mix of real promise and frustrating "what ifs" for Ferrari. The pace has been there at times, but consistency, strategy, and execution have held them back from a true title fight. As an F1 fan, though, ...

rooting against a specific team is something that many fans have in common, including me! 🤣 ------------------------------ Claudio Esposito Manager Professional Services ------------------------------ ...