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Mr. Cibjo Pius

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Export Chat interaction history

Posted By Cibjo Pius 04-02-2019 07:50
Found In Egroup: PureEngage On-Premises \ view thread
Hello, Anyone familiar with a method to export a dump of chat interactions history using WDE(or some other means)? Any pointers will be appreciated. #DigitalChannels ------------------------------ CP ------------------------------

RE: Chat Auto response when no updates from customer

Posted By Cibjo Pius 03-20-2019 05:04
Found In Egroup: PureEngage On-Premises \ view thread
Thanks a lot Karthik. This helps. We are on a lower version of GMS to achieve this. ------------------------------ Cibjo Pius ------------------------------

Chat Auto response when no updates from customer

Posted By Cibjo Pius 03-06-2019 03:50
Found In Egroup: PureEngage On-Premises \ view thread
Dear Community Members, Please let me know if you have some tips/solutions for the below situation for Chat implementations. Often Agents find some chat sessions where customers do not respond any more. In this case they keep sending reminders asking if they are active every few minutes and then ...