Genesys Cloud - Developer Community

We have a user with the following contact information: { "primaryContactInfo": [ { "address": "ctoll3kd@posterous.com", "mediaType": "EMAIL", "type": "PRIMARY" }, { "address": "+4412345678", "display": ...

Hi Arjun, Great question. Today, the summarization capabilities in Genesys Cloud are tied to the post-interaction processing lifecycle. Summaries are automatically generated when the interaction closes, as long as Agent Copilot or AI Insights is enabled ...

Thank you @Luiz Rosa . ------------------------------ Jeevan Reddy Solution engineer ------------------------------

If you enable AI insights and pull up the interactions it will summarize in the interaction detail view, but I don't believe that the summary that would be presented to the agent could be gathered after the fact and sent via API. I Could be wrong, but ...

Hi, As we all know Genesys has option for setting up AI summary Configuration in AI studio. My question is are there any ways to generate summary for a set of Interaction using their ID and summary configuration we have? For example I have 20 interactions ...

Hi Abdullah, as your scenario is, that the call from A to B happens outside Genesys Cloud I am not shure, but you could try this: Make a test call with your scenario Take a look into the execution history of the affected flow. On the right side ...

Hi Andras Thanks - looking forward ------------------------------ Gert Sogaard Senior Consultant ------------------------------