Genesys Cloud - Developer Community

In testing the Agentic Assistant, I've tried to get it to return the exact knowledge base article text. However, there is a strong tendency to truncate the article, about a paragraph in length (556 characters). I have added guidelines to always return ...

Hi Stuart, There isn't anything that specifically states whether multiple bot flows would incur extra charges. Are we able to find that out? To set this out simply: If customer 1 has a single bot flow and the customer spends 30 seconds in it, this ...

Sure thing! Here are a few examples :) I've also attached an HTML page/report it built based on one input/question, which is fantastic, zero manual work ! ------------------------------ Lawrence Drayton Consultant --------------------- ...

The interactive charts always look really whizzy. Please do share screenshots of what it produces with this data, I'd love to see them. I love the idea of using it with Claude Code specifically (as you say it works with all other clients though). ...

Thank you @Lucas Woodward once connected it will work in either code or regular chat, basically wherever you wire it in (though I haven't personally tested it, but have had other users tell me it's worked) I have had it do complete agent reviews ...

I use Claude Code quite a lot at the moment. For questions relating to the Platform API I use my Skill: Genesys Cloud AI Agent Skill For creating flows I've been exploring using Claude Code with Architect API SDK: LinkedIn post ------------------------------ ...

Amazing work @Lawrence Drayton ! You've got a load of really useful tools. Do you interact with the metrics using Claude Code, or the Claude Desktop App? I'd love to see what these metrics like these looked like with Claude's Interactive Charts, ...