Genesys Cloud - Developer Community

Has anyone come across a way of searching for a division, and more specifically by a date/time order? We currently have to check via a JSON path using $..divisionIds[*] if it Contains the Division ID. As the trigger needs to be activated per Division, ...

HI Raphael, Thanks for your help. I have opened and closed the case with customer care, since they can not investigate further because of the Client CRM being private and since the issue is not happening in Embeddable Framework in clean enviorement. ...

WE use pipeline to distribute. We export either with archy or just export from architect as .yaml file. If we have dependency we distrubute them in order. We have one pipeline for email, one for voice, one for common flow and so on. If there is a change ...

Hi @Danail Kutulev If needed I can provide you the details of the available tool and help you to sort out this issue (arjun.das@fantacode.com) Pleasw refer: https://docs.feebak.com/orbit Best regards, ------------------------------ Arjun ...

Hello Sai, I fully support this enhancement. Many organisations have queues with completely different business processes, and displaying the same Interaction Details configuration across all queues can make the agent experience less efficient. Having ...

When using the Embeddable Framework, is there a way to capture a message that a conversation has been muted? For example, maybe I wish to display the mute status in a third-party app where I have the EF client embedded. I can display a hold status since ...

Hi Sai, I think this would be a valuable enhancement, especially for organisations supporting multiple business functions within the same Genesys Cloud organisation. Different queues often require different interaction context, and a single global ...