Genesys Cloud - Developer Community

Hi Graham, I came across a couple of previous Developer Community discussions that may help with your scenario. This one covers creating a WebRTC phone using the Genesys Cloud API and Python , including retrieving the WebRTC Line Base Settings ...

Good day, I'm currently trying to automate cloning of users from a current user base. Example, new user is the same as User A, so let's create User B based on User A settings. I'm using Python and have successfully done the following: Cloned - ...

" The downloadUri appears to be a signed S3 URL so you don't need to supply an Authorization header. " Yes. That's why it bugs me. Would need special logic to handle/parse the uri to know if Authentication should be sent or not. And define new methods ...

Hi Camila, As far as I know, both Bot Flows and Survey Flows support voice and DTMF. Ask for Slot doesn’t currently let you restrict the input to voice only, so DTMF can still be accepted if the caller presses a key. There’s also an open idea to ...

I didn’t use any input collection. As far as I know, there isn’t an option to disable DTMF and allow only voice input. As a workaround, I used a regular silent prompt for a defined period and asked the caller to speak during that time. Then I used the ...

Hi Rich, you are talking specifically about Survey Flows, right? If that's the case, I don't think this option exists. I have ran into the opposite issue (I only wanted to capture DTMF, but the Survey Flow is always also capturing voice..), and could ...

Hello Rich, To receive voice input only, I recommend using a bot. By using Ask for Slot, the bot can accept voice input and offers excellent speech recognition capabilities, resulting in very accurate transcription. I uploaded an example of a flow ...