Genesys Cloud - Developer Community

Hi @Isabella Clutterham For the stated requirement, we highly recommend to try with Attempt Control option in the Outbound List management. You can read more about it here - Attempt Control As long as the campaign is recycled while it is off, ...

I'm using this API. /api/v2/routing/queues/${input.QueueId}/users?presence=$esc.url('On Queue')&skills=${input.skills}. Rename the txt file to .json and import the data action ------------------------------ Eystein Kylland Systemutvikler Genesys Applikasjonsspesialist ...

Greetings Vidhu - We do something similar in our org. Try this API, which essentially allows you to get a count of each activated queue member's presence status: POST /api/v2/analytics/queues/observations/query HTTP/1.1 Host: api.mypurecloud.com ...

Hi Developer Community! I'm currently exploring setting up outbound campaigns. Something I would like to do: If the call attempt has already been made, display the last call attempt date to the agent. Because we have members to call ...

Hi, I have a requirement where I need to send calls to a queue only when there are agents on queue and available to take ACD calls. They must be on queue and their routing status can be either Idle, Interacting or Communicating. I want to know which API ...

I get the feeling that my update was somehow missed out of the digest emails... @Parthiban Thangarajan I'd be interested in your assessment of my comment above? ------------------------------ Nick Tait Genesys Consultant ----------------------- ...

Understood, sorry about that! Thanks for chiming in, and we look forward to seeing a resolution on this issue. Have a great weekend! ------------------------------ Matthew Pfluger ------------------------------