Genesys Cloud - Developer Community

@Miroslav Stupavský - For what it's worth, this idea has been merged with a larger usage & billing reporting idea , so hopefully we'll see this much needed visibility come to fruition within the year. ------------------------------ Brian T. Jones ...

Hi Jerome, is there any update on this and a statement why this needs to stay internal and cannot be published in the SDK. We also need this information in our Queue information. Thanks Philipp ------------------------------ Philipp Volkemer ...

We noticed that the API Explorer shows an attribute "predictiveRouting" on the root level of the Queue object with attributes "respectSkills" and " enableConversationScoreBiasing" (both boolean) but in the SDK the Queue model class (in package ...

hi @Masahiro Shioi , Great questions - you're now digging into the exact layer where this behavior originates 👍. Let me break it down clearly. ✅ Q1 – Why Echo Cancellation can degrade OP audio in noisy scenarios What you're observing ...

Thanks for sharing your findings Marc. I had a look through the Bot Flow actions as well and couldn't find an obvious way to introduce a short delay or pause without relying on an Ask action. Unfortunately, I wasn't able to find a Bot Flow equivalent ...

Hi Ravi, One key feature I'd highlight is the Genesys Cloud Notifications API - it's a bit of a hidden gem but incredibly powerful. Instead of constantly polling for updates, you can subscribe to real-time events like conversations, agent status, ...

Hello Test done the Set Language doesn't "flush" the audio. The only action I can use is an Ask ... waiting a user input flushes the audio (yes tricky ! ). In my case I tested a Ask Yes/No with the ^rompt I want to play as question. But I have ...