Genesys Cloud - Developer Community

Yes. ------------------------------ Richard Schott Product Manager ------------------------------

Hi @Richard Schott , is this update related to this idea? https://genesyscloud.ideas.aha.io/ideas/OP-I-1127 ------------------------------ Elisson Fernandes ------------------------------

Hi Armands, I'm not entirely sure if they'll be useful to you, but they're the ones currently published, so I'm sharing them with you. Regards. _______________________________________________________________________________________________________________ ...

Hi Abril, In this case, the main concern is probably not the number of licenses itself, but the interaction volume and the request burst pattern. If they plan to execute one Data Action for every new interaction and they have around 800 concurrent ...

Hi Gabriel! Thanks for your answer. The customer wants to deploy a data action which will send an API request to an own endpoint in every new interaction and aprox they have 800 concurrent licences. ------------------------------ Abril Churin ...

Thank you very much Gabriel! I did a quick test with the Agent A answered the call from Queue1, then transferred the call back to Queue1 and the Agent A first not on queue then set to on queue and pick up the transferred call. In this scenario KB, Canned ...

Thank you very much Josh! I think you are correct and the way I tested it before was testing the agent who did the transfer action. I will do some test based on the agent who pick up the transferred call. ------------------------------ Francis Guo NA ...