Genesys Cloud - Developer Community

I am developing an automation in PowerShell using the Genesys Cloud CLI. In this automation, it should check if the call waiting for a specific queue is greater than 1, and if so, alert me with a message on the screen. Does anyone have any tips to ...

When is genesys Planning to include voice survey matrics in analytics .Using which customer can view overall CX experience over genesys interaction glance rather using any other Reporting platform to manage those matrics. #Uncategorized ------------------------------ ...

Hello, My apology in advance if someone had answered below query before: I could not fined the appropriate answer from the forum.... We received an inquiry from a customer who is unable to access their recoding after the call ended. As investigating ...

Hi Blair! You can read our blog here that discusses Genesys Cloud SDK Configuration and Logging. Do take note that b rowser-based applications must specify configuration settings programmatically for logging. Hope this helps. Genesys Cloud ...

Hi Sivanesan, Please have a look on https://developer.genesys.cloud/routing/conversations/conversations-apis#put-api-v2-conversations-emails--conversationId--messages-draft . With this API you should be able to manipulate the from address for a email ...

Thanks for the suggestion. We tested again using an OAuth client with Implicit Grant only: Removed usePKCEAuthFlow from the framework settings Confirmed the Embeddable Framework integration was updated Loaded the iframe with enableFrameworkClientId=true ...

The `usePKCEAuthFlow` setting is not supported yet (see the Feature postponement announcement at the top of this documentation ). Please try again using an appropriate OAuth client grant type without the `usePKCEAuthFlow` setting to see if that ...