Genesys Cloud - Developer Community

Hi Community, I've followed this dev drop step by step: https://www.youtube.com/watch?v=02rHUCIDnEg but when I try to double click on the word "Large" in one of my intents, the "Select Slot" drop down list is greyed out. Anyone know what might cause ...

Thanks for the info. (I don't currently have anyone demanding that we implement PKCE ASAP, so I'd prefer to stick with Implicit grant for now and wait for loginPKCEGrant to be fixed in the SDK rather than implementing 100 lines of Typescript as a workaround!) ...

Let me try to explain the business case in a better way. There are 4 agents in the queue. The call must go to the queue ONLY if at least one of the agents is on queue and is in one of the routing statuses "IDLE", "INTERACTING", "COMMUNICATING". ...

Hi Orestis Dimitropoulos It might be worth checking out the Genesys Cloud notifications feature ( docs here ), for example the v2.analytics.flow.{id}.metrics topic. Some topics are only available through WebSocket , so you may need a small ...

Hi @Nick Tait I've just had to implement PKCE Oauth flow for a client side web app. Similar to @Parthiban Thangarajan I suggest using the GC API directly as you won't have to deal with the error from using `Buffer` . This is a great resource that ...

Olá Diana, Para reproduzir o mesmo comportamento no aplicativo (ex.: Pega + Embeddable Framework), é necessário calcular o tempo desde a última mensagem no front-end: 1. Obter os detalhes da conversa: GET /api/v2/conversations/{conversationId} ...

Olá Rajkumar, tudo bem? Quando o Copilot é carregado fora da interface principal do Genesys Cloud (por exemplo, em um iFrame hospedado por uma aplicação própria), algumas áreas que dependem do contexto seguro da sessão, como Knowledge Articles, podem ...