Genesys Cloud - Developer Community

In the Insert and Update TimeOff workflows there is an error message output (Flow.errorMsg) but this doesn't seem to show up anywhere. Is it possible to view this either as an agent or as a WFM admin? We are adding some additional logic into the workflows ...

That's my suggestion as well. ------------------------------ Daniel Souza ------------------------------

this is actually a pretty common behavior with TotalAcdTime , and you're right: the attribute is only finalized once the ACD portion of the flow completes, which means the value won't be available during the alerting phase. A few suggestions that ...

An update on this: strangely enough, the mapping is now working as expected. After toggling the configuration back and forth (testing with a Text field and then reverting to the original Number field ), the Conversation.TotalAcdTime is now populating ...

Haha, I have gone through that issue before a few times. Usually we create a script and test on our own users (Master Admin and all that), and everything seems perfect. Then the agents test it and everything stop working, so now I always try to remember ...

Nathan, You're on the right track using post‑interaction STA triggers, and it's important to highlight that these triggers only fire after the interaction has ended , once Speech and Text Analytics finishes processing topic detection and sentiment analysis. ...

Summary We are experiencing an event ordering inconsistency for Preview Campaign interactions when using the Genesys Cloud Embedded Framework with the JavaScript SDK inside Microsoft Dynamics 365 . Because of this event ordering difference, ...