Hey Developer Community, Navigating content at Genesys can be tough. Today, I want share some vital tips that should make your life easier. I want to cover the following: Topic Tags - How to Browse and Follow Favorite Posts How to Receive ...

We have a custom agent UI and are leveraging the Genesys Cloud APIs (not the GC portal). For outbound calls, which API would be used to inform the dialer of the current stage in a call ("set stage")? Thanks! #PlatformAPI ------------------------------ ...

There is a limit of 50 Web Service Data Action Integrations and an overall limit of something like 200 integrations. To move your actions around the typical options are Import / Export from the UI or automating your configuration changes via CX as Code. ...

I would start by posting a bug ticket to that endpoint for being poorly behaved! It seems like it should always return an array, even if it is a single error. If the response is being returned to Architect I would probably handle this special case ...

Hi Lonny Schwartz, I found the issue and fixed it. It is working now. Thank you very much for your support. ------------------------------ Naga Praneeth Mandali Engineer ------------------------------

Hi Genesis Team, We've been actively working for several days to integrate Genesis Chat with Okta authentication via your JavaScript SDK, and we're consistently running into a blocker. Authentication through Okta appears successful-no errors in the ...

Let me confirm a change regarding the specifications of GenesysCloud. channel = notificationsApi.PostNotificationsChannels(); channelTopicList.Add( new ChannelTopic( $"v2.users. {loginUser.Id} .conversations.calls" )); PostNotificationsChannelSubscriptions(channelId: ...