Genesys Cloud - Developer Community

Hi Ravi, One key feature I'd highlight is the Genesys Cloud Notifications API - it's a bit of a hidden gem but incredibly powerful. Instead of constantly polling for updates, you can subscribe to real-time events like conversations, agent status, ...

Hello Test done the Set Language doesn't "flush" the audio. The only action I can use is an Ask ... waiting a user input flushes the audio (yes tricky ! ). In my case I tested a Ask Yes/No with the ^rompt I want to play as question. But I have ...

Could you please explain the mechanism behind the echo cancellation feature within the advanced microphone settings? [Background] > After receiving this comment and modifying the program code as described below, > "If the external party's ...

Thank you Marc let us know the results it will be helpful. ------------------------------ Phaneendra Technical Solutions Consultant ------------------------------

Thanks for your answer Harisankar I'm not passing data from a Inbound call flow to a Bot flow but from a Workflow to a Bot flow. The only way I know in Architect to get data from a Workflow is to use participant data. And in my case the ...

Thanks Phaneendra The Wait action is not available in an Architect Bot Flow. I need an action available for bot flows and genereting a kind of flush audio. May be a Set Language will. I will try in the looping task of my flow and in another ...

Hi Ravi, a big strength of Genesys Cloud is, that you can do nearly everything with the system, even if its not a native feature. My "hidden gem" is the power of workflows in combination with triggers. Self-looping workflows can be used to do repeating ...