Side note: I just went and read your other posting related to the Chatbots automation. That's a great overview for me and helps me understand at a high level what I'm working towards! Thank you! Now it's "nuts and bolts" time :). ------------------------------ ...

Hi Lucas, Your understanding of what my current setup is (and what I'm trying to accomplish) is exactly spot-on (all 4 bullets). Sorry I didn't reply sooner - I was without power the majority of yesterday. All is good now thankfully. I haven't had ...

Hi John, Can you see my reply to your instructions (which were for going from Prod -> Dev; I don't need that - already done) and reply back to me with updated instructions just like what you provided initially, but for going from Dev -> Prod "as intended?" ...

Hey Paul, yeah, this forum is... less than ideal. As for your issue it lies in the fact that the translationMap is not "true" JSON formating. Could you share a (sanitized) version of a response, and the full structure of the output contract you are looking ...

My org's approach is to hit /api/v2/analytics/evaluations/aggregates/query grouping by conversation ID and using the eventTime alternative time phrase. Then we loop through the conversations using /api/v2/quality/evaluations/query targeting the conversation ...

Purecloud Support Team, Recently we performed a Software Composition Analysis (SCA) scan on our codebase. The scan identified two security vulnerabilities related to few dependencies bundled with the SDK: System.Text.Json - Flagged for a known ...

I can't see the response from Genesys. ------------------------------ Vineet Kakroo Senior Technical Consultant ------------------------------