Posted By
Raynald Gélinas
06-07-2017 18:35
Found In
Egroup:
PureEngage On-Premises
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When I try to cancel a record that is on a calling list, it's working well only if that record is visible to OCS. So, by applying a dialing filter, OCS is unable to cancel that record. Is it a normal situation ? We have a process at Desjardins, that allow agents to cancel outbound records when ...
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