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Mr. Chris Perry

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RE: Having practically a single work plan per agent. Good or bad?

Posted By Chris Perry 03-08-2026 17:28
Found In Egroup: Workforce Engagement Management \ view thread
I have many clients who take the same approach, and also some that do not. The decision point is usually around whether activity plans can work to populate the individual requirements for agents sharing work plans. The other factors are whether the individual work plans contain any flexibility. If they ...

RE: 📢 New Feature Release - Per Minute Scheduling Granularity

Posted By Chris Perry 10-15-2024 17:42
Found In Egroup: Workforce Engagement Management \ view thread
Hi Paul, I have just been trying to do 4 days of 7:36, so a weekly schedule requirement of 30:24 however this will not save and changes to 30:25. Is this a bug? The rest of per minute granularity is working so well. Very impressed with it. Cheers, Chris -------- ...

RE: Activity Plan Setup

Posted By Chris Perry 10-08-2024 18:53
Found In Egroup: Workforce Engagement Management \ view thread
Hi Paul, Do we have an ETA for the bug fix for this? I have the same issue with setting up fortnightly sessions (same day and time every 2 weeks) where the first session appears correctly in the first weeks schedule, but then repeats the next week in another schedule run. If I run 2 weeks schedules ...

RE: Multiweek Forecasting Modifications

Posted By Chris Perry 08-02-2024 01:20
Found In Egroup: Workforce Engagement Management \ view thread
Hey Angela, Try using the first modification option of Change daily value and distributions. Any changes made in here count as one Modification. May be a better way forward for you. Cheers, Chris WFM Consultant, NTT Data (New Zealand & Australia) ------------------------------ ...

RE: Callback/Voicemails configuration in Planning groups

Posted By Chris Perry 06-26-2023 21:58
Found In Egroup: Workforce Engagement Management \ view thread
Same issue for me with a heavy callback user where we see a large number of intervals where we get no AHT or ASA due to the agents handling the callback. Obviously we want to forecast them in the original Inbound Voice Planning group, but how do we get the data there to forecast accurately1? -- ...

RE: clarification on outbound and wfm

Posted By Chris Perry 06-06-2023 05:54
Found In Egroup: Workforce Engagement Management \ view thread
Hi William, I am also looking for the ability to forecast outbound calls on behalf of a queue - again, not dialler related. Cheers, Chris Australia/New Zealand WFM Consultant ------------------------------ Chris Perry NTT New Zealand Limited ----------------------- ...

Work Plan Rotation Limits

Posted By Chris Perry 11-29-2022 00:01
Found In Egroup: Workforce Engagement Management \ view thread
Does anyone know if the 100 WPR's per Management Unit is set to be increased sometime soon, or if this has even come up before from any other organizations? One of my clients has 6 MU's currently within one BU, and one of these has more than 100 agents who really need to have a WPR per agent. This ...