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Paul Cane

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RE: AMD Accuracy

Posted By Paul Cane 01-19-2026 07:31
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Christopher Yeah we got an official response last week from Genesys. If you fancy a chat related to this and the tech we are using with Genesys feel free to reach out to me Paul.Cane@ovo.com. Response from Genesys: Genesys does not publish accuracy (or error) percentages related to Answering Machine ...

AMD Accuracy

Posted By Paul Cane 10-27-2025 13:20
Found In Egroup: Genesys Cloud - Main \ view thread
Hello, I understand that AMD (Answering Machine Detection) has seen significant improvements, reportedly leveraging AI and machine learning. I am specifically trying to determine the stated accuracy rate for human connect identification using the Genesys dialer's AMD feature. Some competitors are ...