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prem singh

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Need help to change log type and path

Posted By prem singh 07-11-2020 04:17
Found In Egroup: PureEngage On-Premises \ view thread
Hi , Can someone help me to know how can we change the log path and enable debug logs for WEB in Speechminer 8.5.x. I want to capture all traces of reterival configuration of person in web logs of speechminer. With Regards, Prem Singh #Reporting/Analytics ------------------------------ ...

RE: Virtual Queue search in Teamcommunicator WDE

Posted By prem singh 02-07-2020 03:41
Found In Egroup: PureEngage On-Premises \ view thread
​Hi, In Agent or SAG level you can configure Transfer lists with VQ and add them in favorites to transfer call to VQ but it this setting will depend in our current routing. May be you have to implement or change your existing routing. Need to check the same. [interaction-workspace] teamcommun ...

RE: GWS Anoumous bhehaviour

Posted By prem singh 01-26-2020 05:57
Found In Egroup: PureEngage On-Premises \ view thread
Hi Jim, Thanks for the reply. We allowed our users for two option, one is Extension which they uses at office and another their PSTN number which they use from their home. Ideally both should be present in agent configuration with same switch. it was working earlier but now intermittently we found ...

GWS Anoumous bhehaviour

Posted By prem singh 01-23-2020 12:37
Found In Egroup: PureEngage On-Premises \ view thread
​Hi Team, Why GWS is removing DN from place and agent login from agent configuration while entering a new public number by WWE UI. /api/v2/me/devices/xxxxxxxxx c.g.c.v.g.c.t.d.RemoveCmeDnFromPlaceTaskV2.. Its bug or sync issue.. With Regards, Prem Singh #SystemAdministration ------- ...