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Mr. Abhinesh Gupta

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Evaluation program scoring

Posted By Abhinesh Gupta 06-03-2026 14:55
Found In Egroup: Genesys Cloud - Main \ view thread
I am reviewing the program evaluation agent scoring, lats agent matched, first agent matched scoring method. lets say a interaction have 3 queues and only the 2nd queue is part of program, so will the evaluation be done for 2nd q if we select the first agent or last agent in the scoring in the program. ...

RE: unable to pull queue id based on agent id

Posted By Abhinesh Gupta 05-07-2026 05:30
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi, So in this case the API will return all the participants agent segments. This would load the architect workflow function. ------------------------------ Abhinesh Gupta ------------------------------

RE: unable to pull queue id based on agent id

Posted By Abhinesh Gupta 05-07-2026 02:58
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi, Yes, I want to retrieve the Queue ID for that agent leg in a call. That is the reason i am using input as agent id to pull the segment Queue ID. ------------------------------ Abhinesh Gupta ------------------------------

RE: unable to pull queue id based on agent id

Posted By Abhinesh Gupta 05-06-2026 09:19
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi, Yes, but on retrieving the value globally could help. More generic way to get that agent leg. Further advise would be helpful. ------------------------------ Abhinesh Gupta ------------------------------

unable to pull queue id based on agent id

Posted By Abhinesh Gupta 05-06-2026 06:23
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
I am working on a data action to fetch the QID using the agent ID from a specific conversation leg. I am leveraging the relevant API and have updated the detection configuration. However, when I test the setup, it returns a "Not Found" error. API: /api/v2/analytics/conversations/$(input.conversationId)/details ...

RE: Conversation ID in workflow

Posted By Abhinesh Gupta 02-23-2026 08:40
Found In Egroup: Genesys Cloud - Main \ view thread
Hi All, Thank for your answers. Now I am working in Empathy trigger and want to get the emapthy score in workflow. I am using Flow.overallEmpathyScore as a input variable but I am getting no data as the value in workflow. What should we use to get empathy score in genesys workflow. Using top level primitive ...

Conversation ID in workflow

Posted By Abhinesh Gupta 02-18-2026 02:58
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Team, I am trying to built a workflow, where I need to pull the conversation id from trigger. I have created Flow.conversationId and left no value as assigned. Not worked. Any suggestion how can I get converstaion id and print in workflow notification. #ArchitectandDesign ------------------------------ ...

RE: How we can run loop for specific time, like for 5 min or 10 mins.

Posted By Abhinesh Gupta 11-17-2023 14:37
Found In Egroup: Genesys Cloud - Main \ view thread
.I am looking for iteration of one value which has splited from the inserted table array loop that need to be run for specific minute through the loop.

RE: How we can run loop for specific time, like for 5 min or 10 mins.

Posted By Abhinesh Gupta 11-16-2023 09:52
Found In Egroup: Genesys Cloud - Main \ view thread
Can someone help ------------------------------ Abhinesh Gupta Alight Solutions LLC ------------------------------

How we can run loop for specific time, like for 5 min or 10 mins.

Posted By Abhinesh Gupta 11-16-2023 06:55
Found In Egroup: Genesys Cloud - Main \ view thread
,