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I am working on a data action to fetch the QID using the agent ID from a specific conversation leg. I am leveraging the relevant API and have updated the detection configuration. However, when I test the setup, it returns a "Not Found" error.

API: /api/v2/analytics/conversations/${input.conversationId}/details

Input to data action:
Agent ID & Conversation id

Data Action Response

Hello Abhinesh, 

I have moved this thread to the developer community. As this will give you a chance to get the best answer the quickest. 

Taking a quick look at this it looks like your JSONPath might have some potential syntax problems, specifically the wildcard operators:

$.participants[?(@.purpose == 'agent' && @.userId == '${input.targetAgentId}')].sessions[*].segments[*].queueId

• When filtering participants with [?()], the subsequent sessions[*].segments[*] wildcards may not work as expected because the filter returns an array, and you're trying to navigate through nested arrays
• The double wildcard [*]...[*] can cause unexpected results

You could try to flatten the path:

$.participants[?(@.purpose == 'agent' && @.userId == '${input.targetAgentId}')].sessions[0].segments[0].queueId

or 

You could use recursive descent:

$.participants[?(@.purpose == 'agent' && @.userId == '${input.targetAgentId}')]..queueId

Hope this helps!

Hi,

Using the translationMap below with the userID value hardcoded, I was able to execute the Data Action successfully. However, when I replace it with the variable value, an error occurs.

{
  "translationMap": {
    "rawQueueId": "$.participants[?(@.purpose == 'agent' && @.userId == 'e175XXXX-XXXX-XXXX-XXXX-XXXX5ed5797')].sessions[*].segments[*].queueId"
  },
  "translationMapDefaults": {
    "rawQueueId": "[\"NOT_FOUND\"]"
  },
  "successTemplate": "{\"QueueID\": ${successTemplateUtils.firstFromArray(\"${rawQueueId}\")}}"
}

------------------------------
Elisson Fernandes
------------------------------

Hi,

Yes, but on retrieving the value globally could help. 
More generic way to get that agent leg.
Further advise would be helpful.

{  "translationMap": {    "rawQueueId": "$.participants[?(@.purpose == 'agent' && @.userId == 'e175XXXX-XXXX-XXXX-XXXX-XXXX5ed5797')].sessions[*].segments[*].queueId"  },  "translationMapDefaults": {    "rawQueueId": "[\"NOT_FOUND\"]"  },  "successTemplate": "{\"QueueID\": ${successTemplateUtils.firstFromArray(\"${rawQueueId}\")}}"}