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Mr. Francesco Griguolo

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RE: Unable to Cancel Record when the corresponding record is on an OCS filter

Posted By Francesco Griguolo 07-05-2017 13:54
Found In Egroup: PureEngage On-Premises \ view thread
It is if you specify a phone number in the GSW_PHONE and the request also contains the All Chain attribute.

RE: how can I update CallResult with OCS UpdateCallCompletionStats using TServer

Posted By Francesco Griguolo 07-05-2017 13:41
Found In Egroup: PureEngage On-Premises \ view thread
Refer to 'Updating Call Results and Custom Fields' in the Outbound Contact Reference Manual.

RE: Architecture example of larget contact center over 2000 agents

Posted By Francesco Griguolo 12-15-2016 11:49
Found In Egroup: PureEngage On-Premises \ view thread
This is a community forum which focuses on specific issues. You're asking instead help to design a whole environment, that clearly cannot be done with a few lines (it would be too easy otherwise, wouldn't it?). Engage a Genesys architect.

RE: Unable to initiate outbound dialing, WAITING_RECORDS

Posted By Francesco Griguolo 11-28-2016 15:09
Found In Egroup: PureEngage On-Premises \ view thread
'I believe OCS won't actively try to add records of type 'retrieved' into OCS buffers for dialing' - uh? Records in 'Retrieved' status are in OCS buffers. You either have stuck records or simply the records in your calling list cannot be dialed are not in the 'select' criteria, e.g.out of from / to ...

RE: ¿There is a capacity load for Genesys components?

Posted By Francesco Griguolo 03-15-2016 15:50
Found In Egroup: PureEngage On-Premises \ view thread
Hi Saugort, indeed there is a guide - Hardware sizing uide - however, it covers only certain components (SIP Server, GVP, ORS, iWD, GIM primarly). Francesco