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Mr. Santosh Sundaram

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Pre-dial Validations

Posted By Santosh Sundaram 06-05-2024 01:43
Found In Egroup: PureEngage On-Premises \ view thread
Hi Team Can anybody provide me a sample pre-dial validation xml or vxml file which i can map to test... I have a custom table and i do not want to dial out the number if the number is present in that table.. Regards #Outbound ------------------------------ Santosh Sundaram ...

RE: Recording Solution

Posted By Santosh Sundaram 03-08-2022 08:32
Found In Egroup: PureEngage On-Premises \ view thread
Hi Ram The option is see is to do a passive recording at Trunk level. Cheers Santosh Sundaram Talk: +91 981 955 4265 / +91 835 694 5756 Skype: santoshs5

RE: How to use https in IRD WebService

Posted By Santosh Sundaram 08-15-2020 11:41
Found In Egroup: PureEngage On-Premises \ view thread
Hi Generally I suggest to built a custom wrapper which will manage the https negotiation outside of URS. This helps in simplifying the integration. Cheers Santosh Sundaram Talk: +91 981 955 4265 / +91 835 694 5756 Skype: santoshs5

RE: How to Calculate or list currently registered DN?

Posted By Santosh Sundaram 07-15-2020 21:56
Found In Egroup: PureEngage On-Premises \ view thread
Hi It is like to know how many phones are connected to the configured extensions in PBX.. One way is to have the contact updated on a login and from the DB we know which all extensions have a contact address as blank we know they are not logged in.. Cheers Santosh Sundaram Talk: ...

RE: GIA Application URL Name Convention

Posted By Santosh Sundaram 04-04-2020 23:47
Found In Egroup: PureEngage On-Premises \ view thread
Hi We have to send it through IVR profile from genesys. Regards Santosh Sent from Outlook Mobile

RE: Ringback on T-Server for Avaya CM

Posted By Santosh Sundaram 03-01-2020 08:35
Found In Egroup: PureEngage On-Premises \ view thread
Hi Firstly I hope that u are having the IVR in SIP Server and then pushing the call to the agent logged in Avaya TServer.. Please confirm if the above is the flow basis which I can suggest. Cheers Santosh Sundaram Talk: +91 981 955 4265 Skype: santoshs5

RE: Call disconnects in 32 sec.

Posted By Santosh Sundaram 01-30-2020 07:00
Found In Egroup: PureEngage On-Premises \ view thread
Hi I suggest give a ringback to the gateway while u investiage the delay by making ringing on routepoint as true.... This is a mitigation so that call does not drop Cheers Santosh Sundaram Talk: +91 981 955 4265 Skype: santoshs5

RE: Unable to create interaction in ORS for routing

Posted By Santosh Sundaram 11-06-2019 02:17
Found In Egroup: PureEngage On-Premises \ view thread
Hi Jason Thanks for the tip it is working now.. I had to install it using Enhanced cluster configuration mode which made the –cluster added in the command line. Thanks for the help. Cheers Santosh Sundaram Talk: +91 981 955 4265 Skype: santoshs5

RE: Unable to create interaction in ORS for routing

Posted By Santosh Sundaram 11-06-2019 01:50
Found In Egroup: PureEngage On-Premises \ view thread
Hi In the Transaction list configuration I need to enter the values under Cluster section. Option is the name of ORS application and value has to be data center name.. In my case if I want to have ORS work without Cassandra should I give the system-id or anything else there. Cheers ...

RE: Unable to create interaction in ORS for routing

Posted By Santosh Sundaram 11-06-2019 01:28
Found In Egroup: PureEngage On-Premises \ view thread
Hi I have not created the Transaction List. Let me create and check.. Will send the logs post this check. Cheers Santosh Sundaram Talk: +91 981 955 4265 Skype: santoshs5

RE: Unable to create interaction in ORS for routing

Posted By Santosh Sundaram 11-05-2019 21:28
Found In Egroup: PureEngage On-Premises \ view thread
Hi Team I have not configured ORS cluster Regards Santosh Get Outlook for Android

Unable to create interaction in ORS for routing

Posted By Santosh Sundaram 11-05-2019 02:51
Found In Egroup: PureEngage On-Premises \ view thread
Hi We want to install ORS without Cassandra. On starting ORS and putting a call we are seeing that node is not responsible and session is not created. Any hints to get this working and have ORS routing. Regards Santosh #Implementation ------------------------------ Santosh Sundaram SmartConnect ...

RE: Dedicated Interface SIP/RTP Traffic in GVP possible?

Posted By Santosh Sundaram 04-12-2019 10:44
Found In Egroup: PureEngage On-Premises \ view thread
Hi This is very much possible and recommended for high call volumes You would need to put the IP in the transport address across sections like sip , vrm etc Please ensure you have correct static routes so that the communication is happening properly through the designated interface. ...

GIA Callflow creation and Mapping

Posted By Santosh Sundaram 04-01-2019 10:22
Found In Egroup: PureEngage On-Premises \ view thread
Hi I am new to GIA and have been browsing through the UI. Request if anyone can guide on the below: - Create a small IVR with a static prompt, DTMF selection and playback of a custom prompt - How can i map the flow with a DID from Genesys? - Can i do a preview of the flow? #DigitalChannels ...

RE: Unable to login agent on Workspace Web edition

Posted By Santosh Sundaram 03-14-2019 02:20
Found In Egroup: PureEngage On-Premises \ view thread
Hi I have faced similar issue and it is something to do with Cassandra initialization. Check in the startup log of HTCC if you are able to connect to config server and read information. Hope this input helps. Cheers Santosh Sundaram Talk: +91 981 955 4265 Skype: santoshs5

RE: applying both Singe Sign On and One-Time Password authentication with Workspace

Posted By Santosh Sundaram 10-11-2018 02:00
Found In Egroup: PureEngage On-Premises \ view thread
Hi The aim of SSO is itself to avoid all these. If we could have a 2-step authentication into the desktop that applies for WDE also if SSO is done. You need not have a separate customization for this which will only create more problems. Cheers Santosh Sundaram Talk: +91 981 955 ...

RE: Chat session is gone after moving across pages

Posted By Santosh Sundaram 04-30-2018 02:20
Found In Egroup: PureEngage On-Premises \ view thread
Hi Alok Chat widgets use GMS V2 protocol. Suggest you check the sample application and see if events are proper. Looks like some issue with the configuration. Cheers Santosh Sundaram Talk: +91 981 955 4265 Skype: santoshs5

RE: Cisco ICM Integration

Posted By Santosh Sundaram 04-06-2018 04:21
Found In Egroup: PureEngage On-Premises \ view thread
Hi The integration issue is solved wit CTI Connector Regards Santosh ------------------------------ Santosh Sundaram SmartConnect Technologies Pvt. Ltd ------------------------------

Cisco ICM Integration

Posted By Santosh Sundaram 04-02-2018 03:11
Found In Egroup: PureEngage On-Premises \ view thread
Hi Need help on ICM integration. We have configured CTIConnector for the same. Kindly let me know what is required from Cisco end for the same. We want to do self-service in GVP and push it to ICM for agent assist. Regards Santosh ------------------------------ Santosh Sundaram SmartConnect ...

RE: Using sip proxy for High Availability

Posted By Santosh Sundaram 08-16-2017 12:26
Found In Egroup: PureEngage On-Premises \ view thread
Hi I had to make entry of FQDN in the DNS server with A and B addresses. It is working for me now Regards Santosh