Profile

Mr. Keven Boudreau

☑ Fill Out Profile

Contact Details

My Content

1 to 3 of 3 total

RE: Solutions for the Host service Unavailable and connection to the LCA lost

Posted By Keven Boudreau 04-04-2019 15:19
Found In Egroup: PureEngage On-Premises \ view thread
Hello, Thanks for sharing. What does SCS and LCA logs show? If there's a disconnection between SCS and your LCA, you may want to review the addp options on the host of the server. For example; addp/addp-trace = both addp/addp-remote-timeout = 60 addp/addp-timeout = 30 ​Also, depending ...

RE: Setting up the threshold for Accepted in threshold metric

Posted By Keven Boudreau 02-07-2019 08:46
Found In Egroup: PureEngage On-Premises \ view thread
Hello, You need to apply this option on the annex on the DN (VQ). example ; Queue 1 = [agg-gim-thld-QUEUE-IXN].default = 10,20,20,10,20,20 Queue 1 = [agg-gim-thld-QUEUE-IXN].default = 10,40,40,10,40,40 https://docs.genesys.com/Documentation/Options/Current/RAA/RAA-agg-gim-thld-QUEUE-IXN#default ...

RE: when will Windows 2016 be supported by the Genesys Engage platform?

Posted By Keven Boudreau 08-28-2017 13:18
Found In Egroup: PureEngage On-Premises \ view thread
When I've asked the question in June of this year, I was told some release in Q1 of 2018 will support W2016. I think you'll have to wait 2018 for support of Windows 2016.