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Jenna Berris

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[RECORDING] WEM Advisory Series, Session 2: Orchestrating Your WFM Processes with AI

Posted By Jenna Berris 06-04-2026 10:29
Found In Egroup: Workforce Engagement Management \ view thread
Hi WEMers, Check out our latest webinar on WFM as the strategic orchestrator of stronger CX, EX and business outcomes. The post also contains the resources shared during the session and a link to register for the third webinar in the series, all about Supervisor AI! View the Community post > ...

RE: [RECORDING] WEM Advisory Webinars Series | Orchestrating Your Quality Processes with AI

Posted By Jenna Berris 06-04-2026 09:53
Found In Egroup: Workforce Engagement Management \ view thread
You are welcome! :) ------------------------------ Jenna Berris Product Marketing Manager, WEM ------------------------------

[RECORDING] WEM Advisory Webinars Series | Orchestrating Your Quality Processes with AI

Posted By Jenna Berris 05-07-2026 15:44
Found In Egroup: Workforce Engagement Management \ view thread
Hello WEM Community Members! Did you miss our recent webinar all about enhancing your quality management process with AI? Or maybe you want to re-watch the recording or pass it along to a colleague? Whatever the case, you can access the on-demand link below. Be sure to register for the next two in ...

Genesys Cloud WEM: Automated Inline Surveys for Messaging Are Here!

Posted By Jenna Berris 04-01-2026 09:10
Found In Egroup: Workforce Engagement Management \ view thread
To learn more, visit our library entry here. #CustomerSurveys ------------------------------ Jenna Berris Product Marketing Manager, WEM ------------------------------

New in Genesys Cloud WEM: Automated Inline Surveys for Messaging

Posted By Jenna Berris 03-31-2026 16:30
Found In Library: Workforce Engagement Management
Turn Digital Messaging Conversations into Actionable Insights with Automated Inline Surveys Explainer video and documented instructions below What it is This capability allows you to automatically send a survey within the messaging conversation as soon as the interaction ends. When the ...