Profile

Mr. Pratik Mehta

☑ Fill Out Profile

Contact Details

My Content

1 to 5 of 5 total

Modify URLs Sent By Customer in Chat Session To Make Them Non-Clickable Within WDE

Posted By Pratik Mehta 06-05-2020 00:00
Found In Egroup: PureEngage On-Premises \ view thread
Hi. I want to modify any URLs that a customer sends in via chat so that they are not clickable by an agent within WDE (eg. alter the "http/https", or the "www" parts - eg. replace with "w-w-w"). Looking at the options for chat "transcript-cleanup" (https://docs.genesys.com/Documentation/Options/late ...

Can a Bot Send Emojis Through BGS Connector to Web Page Widget Client

Posted By Pratik Mehta 02-26-2019 23:26
Found In Egroup: PureEngage On-Premises \ view thread
Hi, So there are a limited set of emojis that I can send either via WDE or from the client side via the web page chat widget. Just wondering if there is a way a bot can send (via BGS connector) one of these emojis as well to the client via the web page chat widget? Thanks, Pratik #DigitalChannels ...

RE: Rich Messaging using Chat Bot

Posted By Pratik Mehta 02-07-2019 11:00
Found In Egroup: PureEngage On-Premises \ view thread
Just to add to the above, as per documentation, I am using required versions of components: Chat Server: 8.5.203.07 Genesys Mobile Services: 8.5.201.04 Genesys Widgets: 9.0.006.02 My goal for this test is for the reply back to the client in the web chat window using Genesys Widgets to look like ...

RE: Rich Messaging using Chat Bot

Posted By Pratik Mehta 02-07-2019 10:59
Found In Library: PureEngage On-Premises

Rich Messaging using Chat Bot

Posted By Pratik Mehta 02-07-2019 10:49
Found In Egroup: PureEngage On-Premises \ view thread
Hi, I am trying to test using a chat bot (running on BGS server) to send a simple quick-reply rich message back to the client web chat widget. The documentation (Documentation:GWC:Deployment:GWCRM:Current - Genesys Documentation) gives the following example JSON code: ( "type": "Message", "contentType": ...