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Kelly Lewis

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RE: Call Recording - Stop call recording mid-call

Posted By Kelly Lewis 02-24-2021 11:05
Found In Egroup: Genesys Cloud - Main \ view thread
Thank you! Yes, I believe that will do the trick :-) ------------------------------ Kelly Lewis ATC IP LLC ------------------------------

Call Recording - Stop call recording mid-call

Posted By Kelly Lewis 02-22-2021 12:17
Found In Egroup: Genesys Cloud - Main \ view thread
Scenario call recording is setup on a trunk, with "Consent Required" enabled. Caller accepts call recording in the call flow so call recording is started. When the agent answers the call, the caller requests that call recording be stopped. Is there a way to accomplish this such that the caller does ...

RE: MS Teams Integration

Posted By Kelly Lewis 01-27-2021 16:57
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks Clifton! We are seeing "Collaborate" not "Communicate" so I think we are all good there. My main concern was impacting our license "compliance" but since the Collaborate don't count against us I think we are good. Would be great if all of these contacts didn't get added as users but I ...

RE: MS Teams Integration - Groups Sync - Assigning licenses to contacts

Posted By Kelly Lewis 01-27-2021 16:54
Found In Egroup: Genesys Cloud - Main \ view thread
Thank you Trey! Sorry for splitting the thread. We are seeing "Collaborate" not "Communicate" so I think we are all good there. My main concern was impacting our license "compliance" but since the Collaborate don't count against us I think we are good. Would be great if all of these contacts ...

MS Teams Integration - Groups Sync - Assigning licenses to contacts

Posted By Kelly Lewis 01-26-2021 13:18
Found In Egroup: Genesys Cloud - Main \ view thread
We are working on getting the MS Teams integration up and running. We have gotten to the point where the Azure is syncing a group over to Genesys. Still don't have the mappings right so don't see the Teams icon or Teams presence information. My question here is specific to the group that is getting ...

RE: MS Teams Integration

Posted By Kelly Lewis 01-26-2021 13:13
Found In Egroup: Genesys Cloud - Main \ view thread
HI all, I have a group syncing over to Genesys now. That group contains a test set of users for the Teams integration. These users are not Genesys agents; just other folks in our organization that we will want to transfer calls to. What I am finding is that when they sync to the group, they are ...

RE: MS Teams Integration

Posted By Kelly Lewis 01-21-2021 14:49
Found In Egroup: Genesys Cloud - Main \ view thread
Thank you! ------------------------------ Kelly Lewis ATC IP LLC ------------------------------

RE: MS Teams Integration

Posted By Kelly Lewis 01-20-2021 09:37
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Martin, Can you share what the undocumented information for Postman was? We seem to be hitting the same problem. Thank you :-) ------------------------------ Kelly Lewis ATC IP LLC ------------------------------

RE: How does Genesys Cloud defines the media path of WebRTC for BYOC Premises?

Posted By Kelly Lewis 10-08-2020 14:10
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks Brain! I moved the phone trunks from the LAN interface to the WAN interface and everything immediately started working. Thank you again! One note for anyone else that might have this: * We were thinking that the issue was cloud related because cloud-to-cloud calls were failing as well but ...

RE: How does Genesys Cloud defines the media path of WebRTC for BYOC Premises?

Posted By Kelly Lewis 10-08-2020 11:55
Found In Egroup: Genesys Cloud - Main \ view thread
We are starting up our deployment with Edge minis in BYOC premise. RemotePhone is working but WebRTC is not. Wireshark on client shows STUN messaging. PCAP of edge does not show any STUN. Should we be seeing STUN messages on the edge when a call setup is started? I have checked for traffic on TCP/UDP ...