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Franco du Toit

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RE: Outbound Contact Server functionality

Posted By Franco du Toit 03-23-2020 02:23
Found In Egroup: PureEngage On-Premises \ view thread
Thanks for the response Jason! Kind regards, Franco du Toit​ ------------------------------ Franco du Toit Pivotal Data (Pty) Ltd ------------------------------

Outbound Contact Server functionality

Posted By Franco du Toit 03-16-2020 07:59
Found In Egroup: PureEngage On-Premises \ view thread
Good day all, I have a question based on the time OCS takes a record from a Ready state to Retrieved in the calling list. Are there any options to modify that speaks directly to the time it takes in this regard? Currently when a record is inserted into the calling list it takes about 7-8 seconds for ...

RE: Hide Record/Case information pane on WDE

Posted By Franco du Toit 02-06-2020 00:56
Found In Egroup: PureEngage On-Premises \ view thread
Hi Jason, Thanks for the response. I will do some further testing and implement the suggestions. ------------------------------ Franco du Toit Pivotal Data (Pty) Ltd ------------------------------

Hide Record/Case information pane on WDE

Posted By Franco du Toit 02-04-2020 05:37
Found In Egroup: PureEngage On-Premises \ view thread
Hi All, We have a Progressive campaign running and business has no need to see the Case/Record information Pane as well as the Dispositions Pane (as dispositions are not mandatory). Call result is also being set by Avaya, so there is no need for the agent to select the call result. How can I hide ...

RE: Progressive dialing - missing attached data updates

Posted By Franco du Toit 02-03-2020 01:55
Found In Egroup: PureEngage On-Premises \ view thread
Hi Jason, Thanks for your response. We have opted to do some custom development to get the desired results and post to the web service. Kind Regards, Frnco du Toit ------------------------------ Franco du Toit Pivotal Data (Pty) Ltd ------------------------------

RE: Progressive dialing - missing attached data updates

Posted By Franco du Toit 01-30-2020 01:03
Found In Egroup: PureEngage On-Premises \ view thread
Hi Jorge, This option is set to TRUE. I will share some log files shortly. Thanks ------------------------------ Franco du Toit Pivotal Data (Pty) Ltd ------------------------------

Progressive dialing - missing attached data updates

Posted By Franco du Toit 01-29-2020 04:16
Found In Egroup: PureEngage On-Premises \ view thread
Good day all, I hope someone can please help me out. Its my first time deploying a Progressive dialing mode campaign (done a few Push Preview before). Everything works well and call gets to the Customer, then routed back, hits the IRD strategy and gets routed to an agent (logged into WDE). I am ...