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John Vanvalkenburg

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Limit shift swaps to same date

Posted By John Vanvalkenburg 04-16-2026 12:16
Found In Egroup: Workforce Engagement Management \ view thread
Hello, Is there any way to limit shift swaps to only be for the same day requested? Our agents only utilize shift swaps to swap start times of the same workday with another agent. We do not allow agents to swap day to day. It seems the only limit is 1 week, and this still allows ...

Limit shift swaps to same date

Posted By John Vanvalkenburg 04-16-2026 12:15
Found In Library: Workforce Engagement Management
#ScheduleManagement

Errors Importing historical data

Posted By John Vanvalkenburg 03-12-2025 17:26
Found In Egroup: Workforce Engagement Management \ view thread
So, I have downloaded and attempted to use the template provided in Genesys Cloud and I keep getting errors regarding the headers. I have not changed these at all from the template, and I have just put data around it to test an Import in our development/testy environment. Any Ideas ...

RE: Errors Importing historical data

Posted By John Vanvalkenburg 01-28-2025 11:17
Found In Egroup: Workforce Engagement Management \ view thread
I guess I should have included the filename itself. "historical data t.csv" Microsoft Excel Comma Separated Values File (.csv) is the file type. ------------------------------ John Vanvalkenburg Delta Dental of Michigan ------------------------------

Errors Importing historical data

Posted By John Vanvalkenburg 01-28-2025 10:43
Found In Egroup: Workforce Engagement Management \ view thread
Hello, I am looking to import some historical data for forecasting testing in deployment of Genesys Cloud and seem to be receiving the same error message no matter what I do. I have used the template for importing historical queue data and updated this with our data. (I am currently ...

RE: Looking for way to access "Overtime" feature

Posted By John Vanvalkenburg 10-30-2024 09:03
Found In Egroup: Genesys Cloud - Main \ view thread
Hello, I had previously voted for the idea and am wondering if there is any kind of update on this feature. I noticed the last update to the portal Idea was in March 2024, stating it was being planned for future roadmap. Side note, if this is not an available function in the system, ...