Profile

Lindsay Hull

This individual is no longer active. Application functionality related to this individual is limited.

Contact Details

My Content

1 to 20 of 22 total

Login Page, DNSSEC issues

Posted By Lindsay Hull 12-17-2021 17:05
Found In Egroup: Genesys Cloud - Main \ view thread
Hi All, 2 questions: Are any of you using DNSSEC? If you are, have you experienced any issues with accessing any .mypurecloud.com pages? Since August 17th we've had 8 days of not being able to access anything .mypurecloud.com, which includes login.mypurecloud.com, help.mypurecloud.com, and ...

RE: Another re-branding? "Genesys Cloud" is now Genesys "Cloud CX"?

Posted By Lindsay Hull 07-07-2021 09:56
Found In Egroup: Genesys Cloud - Main \ view thread
Is it really Genesys CX now instead of Genesys Cloud? Everything we have still says PureCloud. I am starting to transition all of our training documents to say Genesys Cloud for the start of this school year. Should it all be Genesys CX now? ------------------------------ Lindsay Hull Rose-Hulman ...

RE: Call Recording Retention

Posted By Lindsay Hull 02-17-2021 11:05
Found In Egroup: Genesys Cloud - Main \ view thread
Hi George and All, Thanks for all of the info. We have a lot of interactions we can't access, even though we don't have a policy set up to delete/archive interactions. Also, we've never deleted an interaction/recording, but we've never been charged for data storage....I am thinking at this point ...

Call Recording Retention

Posted By Lindsay Hull 02-12-2021 16:48
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Genesys Cloud Community, I am trying to figure out how long call recordings are retained. I've read about 9 million articles in the Help Center and several threads in the community here, but can't find anything about. We have line recording enable on the trunk, but we don't have a policy. Our ...

RE: Q&A Show on Genesys Cloud Metrics!

Posted By Lindsay Hull 01-26-2021 12:12
Found In Egroup: Genesys Cloud - Main \ view thread
Fun Fact - Maisey used to work as a tutor for us at AskRose Homework Help (formerly called Homework Hotline)! ------------------------------ Brandon Hull Rose-Hulman Institute of Technology's AskRose Homework Help ------------------------------

RE: Canned responses not working

Posted By Lindsay Hull 04-02-2020 09:25
Found In Egroup: Genesys Cloud - Main \ view thread
Hi! Thanks for starting this post. We are also having issues with canned responses. Good to know it is not just us :) I will go submit a ticket for it as well. Thanks, Lindsay ------------------------------ Lindsay Hull Rose-Hulman Institute of Technology's AskRose Homework Help ------- ...

RE: A way to export a list of Wrap Up codes?

Posted By Lindsay Hull 10-29-2019 17:07
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks, George! I figured I would eventually have to learn about the API stuff. I guess now is that time. ------------------------------ Lindsay Hull Rose-Hulman Institute of Technology's AskRose Homework Help ------------------------------

A way to export a list of Wrap Up codes?

Posted By Lindsay Hull 10-29-2019 12:07
Found In Egroup: Genesys Cloud - Main \ view thread
Does anyone know if there is a way to export a list of the wrap-up codes we have in PureCloud? We making some updates and changes to our wrap up codes, but we have 1150+ codes. I would like to export a list to excel and not have to go one by one in the Admin panel to review them. Thanks, Lindsay ...

RE: New access control settings

Posted By Lindsay Hull 06-27-2019 11:06
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks for the info! ------------------------------ Lindsay Hull Rose-Hulman Institute of Technology's AskRose Homework Help ------------------------------

RE: New access control settings

Posted By Lindsay Hull 06-27-2019 09:57
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Sven, Any update on your use of Access Controls and Divisions? When I was at Xperience19, I heard it doesn't work well. I didn't think much of it then, as we aren't using it and were not planning to. However, we found out yesterday that it might be forced on us. Also curious, what is your staffing ...

RE: Welcome message in chat

Posted By Lindsay Hull 01-25-2019 10:04
Found In Egroup: Genesys Cloud - Main \ view thread
Hi George, Thanks for the info and help. We were finally able to get chat welcome message updated yesterday. I saw that article when I was looking, but I thought it was for the web only version of chat that was deprecated in December. Turns out, the article was just what we needed! Thanks! Lindsay ...

Welcome message in chat

Posted By Lindsay Hull 01-14-2019 14:28
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Community Friends, We need to update the welcome message that appears in our chats. I asked our web developer to update it, and he said it is passed through from PureCloud and that he can't change it. I've spent about an hour looking in the Resource Center, the community, and in the Admin section, ...

RE: Schedules

Posted By Lindsay Hull 01-07-2019 08:11
Found In Egroup: Genesys Cloud - Main \ view thread
Hi All, I've been thinking I am the only one have issues with support. I've experienced the same thing as both of you. I include all of the information, only to have them ask for the exact information I included. It always takes a couple of days. And, they can never tell me the cause of a problem. ...

RE: Making long distance calls

Posted By Lindsay Hull 11-12-2018 09:32
Found In Egroup: Genesys Cloud - Main \ view thread
Hi George, Yes, when dialing on behalf of the queue we hear the tone to enter the 6 digit code. Thanks, Lindsay ------------------------------ Lindsay Hull Rose-Hulman Institute of Technology's Homework Hotline ------------------------------

RE: Making long distance calls

Posted By Lindsay Hull 11-09-2018 16:09
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks for your time and suggestions. Unfortunately, I wasn't successful. I have created a ticket with support and am waiting to hear from them. George - when calling on behalf of a queue, the dial pad icon and icons for transfer, etc. don't pop up until the call is successful. I see them for local ...

Making long distance calls

Posted By Lindsay Hull 11-08-2018 14:38
Found In Egroup: Genesys Cloud - Main \ view thread
We are trying to start making outbound calls on behalf of queues where agents will have the phone number and will manually dial it. I can make calls to local numbers, but I can't make long distance calls. We use our own carrier and our company policy is to enter a 6 digit code to make a long distance ...

RE: Is it possible to block users/ip addresses from using our web chat?

Posted By Lindsay Hull 01-26-2018 15:15
Found In Egroup: Genesys Cloud - Main \ view thread
Thank you!

RE: Is it possible to block users/ip addresses from using our web chat?

Posted By Lindsay Hull 01-26-2018 15:08
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Lucie! What about blocking emails from a certain email address? Is that possible? We have someone sending vulgar emails and don't want our agents to have to deal with those. I've been looking in the resource center, but I can't find anything on it.

RE: We need to replace our old USB headsets. We are wondering what kinds of headphones other PureCloud users have and how you like them. Thanks!

Posted By Lindsay Hull 12-14-2017 21:47
Found In Egroup: Genesys Cloud - Main \ view thread
Thank you for your responses!

We need to replace our old USB headsets. We are wondering what kinds of headphones other PureCloud users have and how you like them. Thanks!

Posted By Lindsay Hull 12-12-2017 21:55
Found In Egroup: Genesys Cloud - Main \ view thread
We currently have Plantronics Blackwire 620 . They were originally purchased for a different system and are optimized for MS Lync. We are currently looking at Plantronics and Jabra.