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  • 1.  A way to export a list of Wrap Up codes?

    Posted 10-29-2019 12:07
    No replies, thread closed.
    Does anyone know if there is a way to export a list of the wrap-up codes we have in PureCloud?  We making some updates and changes to our wrap up codes, but we have 1150+ codes.  I would like to export a list to excel and not have to go one by one in the Admin panel to review them.

    Thanks,
    Lindsay
    #SystemAdministration
    #Unsure/Other

    ------------------------------
    Lindsay Hull
    Rose-Hulman Institute of Technology's AskRose Homework Help
    ------------------------------


  • 2.  RE: A way to export a list of Wrap Up codes?

    Posted 10-29-2019 12:24
    No replies, thread closed.
    I use the API Explorer on developer.mypurecloud.com: https://developer.mypurecloud.com/developer-tools/#/api-explorer

    Search for wrapup to get close, then under Routing>Wrapupcodes use the GET to get a list of codes (/api/v2/routing/wrapupcodes)

    Leave all the settings at the default and it will bring back a JSON list of all the configured codes.

    ------------------------------
    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
    ------------------------------



  • 3.  RE: A way to export a list of Wrap Up codes?

    Posted 10-29-2019 17:07
    No replies, thread closed.
    Thanks, George!  
    I figured I would eventually have to learn about the API stuff.  I guess now is that time.

    ------------------------------
    Lindsay Hull
    Rose-Hulman Institute of Technology's AskRose Homework Help
    ------------------------------

    Original Message


  • 4.  RE: A way to export a list of Wrap Up codes?

    Posted 10-29-2019 17:09
    No replies, thread closed.
    This one is about as easy as it gets :-)

    ------------------------------
    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 5.  RE: A way to export a list of Wrap Up codes?

    Posted 10-29-2019 18:57
    No replies, thread closed.
    Thanks George and Lindsay for asking the question. I was just assigning a bunch of wrap-up codes to a queue and now I see that I could do that via the API. I'll have to give that a whirl next time (:

    ------------------------------
    Paul Dittrich
    Aria Solutions
    ------------------------------

    Original Message


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